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Manchester / Marketing, PR & Digital

Communications Executive

About Us:

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do, which is what makes us special. We prioritise relationships over transactions, connecting with our customers on a deeply human level during the moments that matter. For 30 years, we have been the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. Our team of over 300 support colleagues helps create unique, inspiring, and exciting experiences for customers, fostering lasting personal relationships.

Our innovative approach and commitment to our purpose have earned us numerous awards, including a place on the Sunday Times Best Places to Work list 2024 and the Queen’s Award for Enterprise in the Innovation category.

As we continue to expand rapidly, we are looking for like-minded individuals to join our Head Office team and help the company continue to flourish.

Job Summary:

At Travel Counsellors, we communicate 'The TC Way', with care at the heart of everything we do. As a Communications Executive, you will play a key role in ensuring our internal and external communications are personal and impactful. You will support the development and implementation of communication strategies that enhance engagement and nurture our community and positive company culture. This role offers a fantastic opportunity to grow within a dynamic team and make a meaningful impact on our organisation.

Reporting Structure and Collaboration:

  • Reports directly to the Communications Manager, working closely with Director of Communications
  • Provides critical support to the wider team including PR and in-house studio

Main Duties and Responsibilities:

  • Support Culture and Engagement Initiatives: Assist in developing and implementing strategies that promote a positive workplace culture and high levels of engagement, aligning with Travel Counsellors' 'One Team' ethos and values.
  • Multi-channel Communication Execution: Contribute to creating and distributing content across various channels under the guidance of senior team members.
  • Collaborative Project Management: Work collaboratively with People and Engagement Director to support the Community Engagement Strategy and take part in specific initiatives.
  • Internal Broadcast Support: Support internal TV broadcasts with content segments, ensuring they are engaging and reflective of company updates.
  • External Communications and PR Support: Work collaboratively when needed with the PR Team to assist with external communications including press releases, award entries and reporting.
  • Engagement Analytics and Feedback: Assist in gathering and analysing engagement metrics, providing insights and suggesting improvements.
  • Departmental Communication Support: Help departments craft and disseminate messages using creative tactics.
  • Administrative Support and Flexibility: Provide comprehensive administrative support to the Communications & PR team, demonstrating flexibility and a proactive attitude in supporting various projects and initiatives.

Skills and Experience Required:

  • At least 2 years proven experience in a communications role, preferably in-house or in a similar environment, with a successful track record of supporting internal communication strategies.
  • Digital proficiency, including use of communications platforms and experience with Microsoft Teams, SharePoint, and video content creation tools.
  • Excellent writing skills for producing engaging and informative content, with experience in managing content schedules.
  • Basic analytical skills, using tools to track engagement and measure the impact of communication initiatives.
  • Strong interpersonal skills, with the confidence to communicate effectively at all levels within the organisation.
  • Organised and detail-oriented, capable of managing multiple projects and deadlines.
  • Commitment to continuous learning in communications

Why Join Us:

  • Competitive salary and annual company bonus.
  • Flexible hybrid working model (2 days home, 3 days office).
  • Career development and promotional opportunities.
  • 25 days holidays (increasing to 28 after 5 years of service).
  • Annual "Moments That Matter" day.
  • Enhanced maternity/paternity pay.
  • Holiday buy and sell scheme.
  • 3 paid days charity leave.
  • Company events, socials, and incentives.
  • 3x death in service.
  • Company pension scheme.
  • Costco membership.
  • Salary sacrifice company car scheme.
  • Free breakfast, fruit, and hot/cold beverages.
  • Employee referral scheme.
  • Employee discounts.

Apply Now

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