Paralegal

Role Summary

As part of our Legal team you will assist with a varied international workload and be a key first point of contact for anyone who is looking for help with a legal or health and safety issue.

You will support the team with basic legal work and co-ordinate the administration of the department. In addition, you will gain exposure to a range of health & safety matters supporting the Group Health & Safety Manager.

This is an important role within the team and will involve cross functional working with a range of key stakeholders.

Key responsibilities

• Advising on and assisting with customer complaints, small legal claims and miscellaneous queries (both legal and H&S).
• Maintaining various trackers and reports, including a legal claims tracker, contracts tracker and H&S tracker.
• Assisting with data protection matters such as responding to right to be forgotten and subject access requests.
• Managing a business wide contracts project in order to implement a robust contracts management system.
• Issuing contracts for signature (largely by e-signature), monitoring progress and ensuring that they are signed and returned.
• Ad hoc administration and e-filing.
• Assisting the Group Health & Safety Manager with supplier self-assessment questionnaire process and other supplier due diligence.
• Supporting the financial management of the department including administering the purchase order process; arranging for the payment of invoices and court orders / settlements; and maintaining a budget tracker.
• Helping the Group General Counsel & Company Secretary with the maintenance of the company’s statutory books and records.
• Supporting the Legal team with legal research and basic contract review.
• Assisting the team with the legal and H&S work associated with Travel Counsellor’s international businesses.
• Managing the Legal and Data Protection Officer’s mailboxes and the post.
• Creating and maintaining effective documentation in relation to the Paralegal role including precedents, process flows and guidance notes.

Skills & Experience

Professional qualifications & experience

Education: As a minimum, law degree or graduate diploma in law.

Work experience: Customer service and/or office experience is essential.

Technical skills

Proficient in Microsoft Office.

Other key skills

• Enthusiastic and willing to learn.
• A team player.

• Excellent communicator both verbal and written.
• The self confidence to deal with challenging situations and difficult communications.
• Strong attention to detail.
• Common sense and pragmatic approach.

• Able to work in an agile, high pressured environment and can respond quickly to stakeholder needs.
• Experience in managing multiple priorities to tight deadlines.
• Comfortable working with a wide range of stakeholders and able to build and develop strong relationships.
• Self-motivated and able to work without strong guidance.

• Highly organised and provides timely responses.
• Reliable.
• Adaptable and flexible.
• Seeks to find new and better ways of doing things.
• Very professional approach to work.