Become a Cruise Consultant

Set sail with Travel Counsellors

  1. Over 2 million UK travellers set sail on a cruise in 2018, a 70% increase since 2009.
  2. Here's how we help our franchisees become cruise experts in a growing market, providing the best service to their customers.

Access the most competitive fares

We've worked hard over the years to nurture strong relationships with some of the biggest suppliers in the industry, including Royal Caribbean, Celebrity Cruises, Silversea, Hurtigruten, Uniworld, Scenic and many more.

This gives our Travel Counsellors access to the most competitive fares, exclusive incentives and a direct line to speak to operators about the latest product.

From ultra-luxury to expedition, river cruises to family-favourites, we work with cruise operators across the board

Hear from Peter Shanks, Managing Director of Silversea Cruises, about what makes Travel Counsellors the perfect match for the ultra-luxury cruise line.

With over 230 of us on board, Travel Counsellors were one of the largest agencies invited to the launch of MSC Bellissima in March 2019.

After attending the ship's launch, Travel Counsellor Michelle Leonard contacted a customer, told them how good it was, and subsequently sold a £25,000 holiday following her first-hand experience.

What product is available?

We work closely with all major ocean and river cruise lines, and niche suppliers. But working closely with suppliers doesn't add much value to franchisees if they cannot access their content quickly, and easily.

Our tireless dedication to providing franchisees with the best tools, means linking these relationships to technology that delivers efficiency and scalability for your business.

And last year alone, we spent £6m on technology.

Regardless of the cruise your customer wants, you can package all travel options direct from our in-house booking system, Phenix, and then send to your customer's pocket via our MyTC mobile app.

Travel Counsellor, Caroline Howden says: “I used to check 8 or 9 different systems for one cruise holiday - now I can check everything in one system. All the details are in Phenix, and customers see beautifully presented documents. Having all that at your fingertips is incredibly powerful.”

Find out more here

Inspiring marketing that drives results

Our in-house marketing team creates three beautiful cruise brochures every year, and sends them direct to your customers.

Here's what Travel Counsellor Claire Horne has to say about them:

“I was flicking though our excellent cruise brochure and saw a river cruise with APT to Vietnam and Cambodia that reminded me of a customer. I checked the mailing list and my customer had been sent the brochure, so I gave them a call. Later that day they called back to say they wanted to book the holiday for themselves and their friends.”

We also provide social media assets, blogs, videos and other marketing collateral for you to share with your customers, and we'll train you to get the most out of using them.

Discover more about our support

You won't be left behind

Cruise moves fast, so we work hard to make sure Travel Counsellors stay up to date.

All franchisees are members of CLIA, which means they have access to all the events, training, competitions and more on offer.

Weekly ‘TSeaTV’ broadcasts from our in-house TV studio, regional cruise training days, exclusive supplier networking events and over 40 ship visits a year all keep Travel Counsellors in the know with the latest launches and product news.

Plus, a whole host of training is available on-demand through our award-winning e-learning platform, Coach, and our expert team in Head Office are always on-hand to support with anything cruise related.

Find out how we stay ahead of the crowd

Can't wait to find out more?

We're always on hand to answer any questions you have

Get in touch