Accounts Payable Analyst

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we’ve been changing lives as the UK’s leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (2023-2024), and the Queen’s Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we’re looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive.

Role Description

This role is to work closely as part of the accounts payable team to ensure delivery of a high service level whilst working within internal compliance and legislation requirements. The successful candidate will be an experienced Analyst with Accounts Payable and/or Customer Service experience with a track record of delivering a high level of customer care in a fast-paced changing environment.

Principle Accountabilities

• Ensuring the accurate and timely delivery of Accounts Payable services, including analysing daily KPI’s.
• Timely and accurate recording of finance transactions onto the relevant platforms
• Working closely with TC’s and suppliers to ensure payments are made within agreed payment terms
• Supporting any outsource provider to achieve and exceed KPI expectations whilst working within the agreed SLA’s
• Perform Root Cause Analysis of complex issues to drive improvement and issue resolution in the end to end AP Process flow
• Identifying potential process improvements to increase efficiency
• Creating Standard Operating Procedures (SOP’s) and Work Instructions (WI’s) for the team
• Being the first point of contact to the business, TC’s and any third-party service providers as a SME (Subject Matter Expert)
• Educating suppliers, business users and TC’s to aid reduction in exceptions and demand on query management
• Co-ordinating and delivering training sessions and/or materials to TC’s and the business
• Building successful business relationships at all levels (particularly in Finance and with TC’s) to encourage efficiency and understanding
• Managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities
• Providing excellent customer relations, written and verbal to Suppliers, TC and the business
• Working within Travel Counsellors internal compliance/guidance rules and applicable legislations
• Working daily within Travel Counsellors CARE values to outperform

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)