5 Tips to Become a Top-Performing Travel Counsellor
Louise Edwards joined Travel Counsellors 22 years ago. Today, she’s one of our top-performing Travel Counsellors. At our annual conference, she took to the stage to share how she got there.
The Golden Hour - "Set aside time to clear the decks, plan and prioritise your work, this will give you the best chance to focus on what really matters for the rest of the day: customer bookings"
Ask for referrals - "I didn’t like to ask clients to refer me, but I started saying, ‘I can’t survive against the big boys if you don’t tell others about me.’”
Set goals - "Focus on yourself and forget about what others are doing. Set your own goals and measure your success against them, not others."
Pick up the phone – “I used to shy away from calling, but it works. I don't do email conversations anymore."
Never forget your value - "Know your worth and value your time. If I get an unrealistic enquiry sent through, I ask them to call me to discuss. That weeds out a lot of potential time-wasters.”