Manchester / Technology

Test Analyst

Founded 26 years ago, Travel Counsellors is the UK’s leading travel marketplace for self-employed travel agents with a growing international presence. Private equity backed by Vitruvian Partners, well-known for backing exceptional entrepreneurs and management teams in companies creating sustainable high growth or strategic value through change and transformation, our disruptive model enables over 1,800 independent travel entrepreneurs to create home-based travel businesses using a high touch, service-led approach to target a wide range of leisure and corporate travel customers.

With our own sophisticated and proprietary technology (Phenix), 2019 was the Company’s 17th year of consecutive double-digit growth with a total transaction value (TTV) surpassing £650million for the first time and with a UK leisure travel market valued at £6bn, we believe our aim to ‘scale with intimacy’ will help drive our mission to transform the travel experiences for our customers and the lives of our Travel Counsellors, colleagues and communities.

Voted the ‘Best Travel Operator’ in ‘Money Saving Expert’s July 2020 survey for how refunds and customer service has been handled during the COVID-19 crisis as a result of our business model that is powered by our people and unique sense of community. We’re more confident than ever that our business model will be even more valuable in a post-pandemic world as we look to capitalise on a consumer group looking for a personal service from a travel provider whilst offering a life-changing experience for our global Travel Counsellor community.


The role of QA Analyst is to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified, and that the risks associated with deployment are adequately understood and documented. Planning, design, management, execution and reporting of bugs, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.

You will provide confidence to internal management and external bodies, such as customers or regulators, that quality requirements will be fulfilled. Quality assurance may relate to any area where quality standards are applied, including products, data, services and business processes.


  • To review requirements and specifications and define test conditions.
  • Actively participate in planning, estimation, and prioritisation processes to ensure successful execution of testing activities.
  • Design, develop, and contribute to our automation framework
  • Design test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.
  • Identify and report test issues and risks associated with own work.
  • Create and maintain appropriate test environment for automation, ensuring it is constantly efficient.
  • Coordinate and manage planning of the system and/or acceptance tests, including software security testing, within a development or integration project or programme.
  • Manage all risks associated with the testing and takes preventative action when any risks become unacceptable.
  • Conduct formal audits or reviews to ensure compliance with organisational standards for activities, processes, data, products or services.
  • Determine the risks associated with findings and non-compliance and proposes corrective actions.
  • Provide advice and guidance in the use of organisational standards. Performs quality assurance reviews of suppliers and throughout the supply chain.


  • You will have a great customer facing attitude and a strong interest in IT and the ability to learn quickly.
  • You will be a role model for our business values using your personality and behaviours and act with integrity 100% of the time – what we say is what we do
  • You will have a willingness to go the extra mile and always strive to seek job satisfaction
  • You always bring your authentic self to work
  • You pride yourself on building loyal and mutual trusting relationships with colleagues, candidates and supplier partners
  • You will respect and value diversity, creating an environment that is inclusive of all
  • You will be focused on your own personal development as well as the future of our business, participating in the ongoing success of the business and contributing with new and innovate ideas and ways of working
  • You actively seek out opportunities and find meaningfulness at work
  • You will not be afraid to use your voice to challenge or reinforced the status quo, guided by our values and behaviours


  • Working knowledge of the software development lifecycle
  • Exposure of Agile Requirement designing
  • Experience in Test Plan preparation, estimation and status reporting
  • Experience scripting automated, browser-based, end-to-end functional tests using the Selenium WebDriver (APIs, as opposed to record/playback IDE)
  • Experience in Manual testing (UAT/System/Regression)
  • Good understanding of HTML, CSS and Java, basic coding skills
  • Selenium WebDriver experience
  • Familiar with CI/CD, microservices
  • Good understanding of API testing (BDD using SpecFlow preferred)
  • Good understanding of Component testing (Angular applications)
  • Experience of working within a fast-paced IT services environment
  • Experience with Dev/QA collaboration to derive Test Cases/ Scenarios
  • Knowledge of testing Micro Services and the different types needed including Base, Unit, Integration, Load, Stress, Security, resiliency testing (Experience preferable)
  • You will work well under pressure, alongside colleagues to support the business community
  • Working knowledge of Cloud computing
  • Proven track record of extensive work experience in a similar role
  • 2 + years’ experience in a QA Analyst / testing position
  • Preferably ISEB or ISTQB accredited (Desirable)
  • Preferably accredited with a cloud provider (Desirable)
  • Any experience of supporting the travel industry (Desirable)


  • Ability to pick up new languages and processes
  • Excellent written and verbal communication skills
  • Ability to build rapport and engage with all types of individual
  • Exceptional communication skills with the ability to nurture relationships
  • Strong problem-solving skills and a motivation to provide the best possible service to the user throughout the support process
  • Strong commitment to quality and a thorough approach to responsibilities
  • Excellent written and verbal communication skills
  • Good attention to detail with a focus on quality and continuous improvement
  • Excellent time management and planning and organisational skills
  • Excellent interpersonal skills
  • Good problem-solving skills and the tenacity to stay with an issue until it is resolved
  • Excellent team-working skills
  • Self-motivated, proactive, enthusiastic and committed to a testing career path
  • You will take pride in your appearance and personal brand and possess a charismatic personality
  • Comfortable operating in fast paced environments with informal ways of working
  • Naturally ambitious and hardworking with a flexible and positive approach to work
  • Possess a great work ethic, positive mindset and limitless thinking
  • Keeps up to date on the latest industry trends and has an interest in keeping abreast of current trends in software development and testing
  • Strong commitment to quality and a thorough approach to responsibilities

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