Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We’ve been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,900 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 250 super talented people in our Support Offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again.
Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!
We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £800m) and so are looking for like-minded individuals to join our dedicated Head Office team, to help the company continue to flourish.
Main duties and responsibilities:
At Travel Counsellors,we're embarking on an exciting journey, andwe'relooking forapassionate UX designer to enhance our dynamic team.We're dedicated to delivering unparalleled experiences in the travel industry, setting us apart from the rest. Our team is driven, ambitious, and committed to excellence.
As a UX Designer,you'll play a vital role in our expanding UX Design team, contributing to innovative and high-profile digital projects ranging from our core travel systems and websites to our mobile apps.You will lead by example, developing intuitive and customer centric user interfaces that will generate excitement and will be measured by increased volumes of customer interactions.
Using your profound knowledge of user behaviours, your role will entail directing and implementing improvements, translating your ideas into user-friendly interfaces that redefine standards and captivate end-users with their experience.
You will approach collaboration with confidence at all levels of the organisation, guiding stakeholders on the journey. Your proactive, self-driven nature and excellent interpersonal skills make you a motivated problem solver,always seeking opportunities to encourage innovative thinkingwith your colleagues.
Collaborate on diverse TC digital touchpoints, including web, mobile, and in-house platforms.
Engage in the complete UX process, from project setup and research to ideation,prototyping, and final high-fidelity design.
Work closely withLead UX, productowners and stakeholders, ensuring outputs align with brand guidelines, customer insights, and our Design systems.
Conduct in-depth UX research to inform andvalidate design decisions.
Analyse data and metrics to bolster design decisions.
Facilitate interactive sessions with product owners, stakeholders, and developers, gathering valuable insights and ideas from the business.
Utilise Figma for creating mock-ups, wireframes, prototypes, and high-fidelity designs.
Actively collaborate with the UX team by sharing updates andexpertise and promoting UX principles within TC's product development process.
Skills and Experiencerequired:
Extensive background in either a creative agency or corporate UX team.
Certification as a UX Professional,demonstratingexpertise in the field.
Proficiency in emotional mapping techniques to enhance user experience.
Comprehensive knowledge and application of customer-centric design principles.
Hands-on experience in UX design for desktop, tablet, and mobile platforms.
Enthusiasm for staying updated with the latest UX practices, tools, and industry standards.
Stakeholder management, leadership, and interpersonal skills.
Understanding of Agile UX and Lean UX delivery methodologies.
Background in UX design for both B2B and B2C contexts.
Thoroughexpertise in Usability Testing, ensuring products meet user requirements effectively.
Previous exposure to user analysis tools, enhancing data-driven decision-making.
Possession of a proactive 'can do' attitude, driving innovative solutions and problem-solving.
A keen passion for travel would beadvantageous, aligning with our industry focus.
To be successful in this roleyou will be:
You will be a role model for our business values, using your personality and behaviours, tomaintain integrity and a can-doattitude.
You will have a willingness to go the extra mile and always strive to seek jobsatisfaction.
You will have the ability to think digitally as we continue to evolve as adigital first business, and that means we need you to have the right knowledge,skills, and appetite to effectively use digital systems to support delivery of an efficient, robust finance environment.
You always bring your authentic self towork.
You pride yourself on building loyal and mutual trusting relationships with colleagues, TCs and supplierpartners.
You will respect and value diversity, creating an environment that is inclusive of all.
You will be focused on your own personal development as well as the future of our business, contributing new and innovate ideas and ways ofworking.
You actively seek out opportunities and find meaningfulness atwork.
You will not be afraid to use your voice to challenge or reinforce the status quo, guided by our values andbehaviours.
Highly motivated, ambitious, driven by success and comfortable working towardstargets.
In return you will receivethe following benefits:
A competitive basic salary+ annual company bonus
Flexible hybrid working model (2 days home, 3 days office)
Career development and promotional opportunities
25 days holidays(increasing to 28 after 5 years of service)
A MomentsThatMatter day (annually)
Enhanced Maternity / Paternitypay
Holiday buy andsell
3 paid days charity leave
Company events,socials, and incentives
3 x death in service
Company Pension scheme
Salary sacrifice, company car scheme
Free breakfast,fruit, and hot/cold beverages