Care
- Care is at the heart of everything we do, it's the golden thread that runs though our business and connects us all together. Doing the right thing for our people, customers and clients is what makes us special.
Our Culture
At Travel Counsellors, we build lasting relationships, enabling us to create inspiring journeys for our customers, our people and our communities.
We do it by putting people at the heart of everything we do.
And why do we do it? Because we care.
A people-first culture
It’s safe to say that at Travel Counsellors, people are our passion. We’re focused on finding, attracting, developing and keeping the very best talent. We nurture a high-performance, people-orientated culture that drives results and brings out the best in everyone.
We strive for continuous improvement and are always looking at how we can make our culture even better.
It’s a people-first culture.
Our Core Values
At Travel Counsellors, our passion for caring informs everything we do, and forms what we call our CARE values:
Human
- Everything we create is powered by human touch. Our technology is state-of-the-art, but it's our people that make the experiences we provide truly unique. Getting to know our customers and clients personally mean we'll always do what's best for them.
Entrepreneurial
- We make things happen - we don't just take opportunities - we create them. Supported by a global team of experts we continuously challenge the status-quo, always striving to b better, act bolder and think bigger.
Impact
- We're committed to making a positive impact on the people around us, creating fond memories and a lasting legacy. Everything we do is designed to make a real difference.
Building lasting relationships
Our business model is built on creating lasting relationships with our customers. It's why we have one of the highest customer satisfaction scores of any travel company in the world, with 96% of our customers saying they would book with us again.
“I can't tell you how excited I am to be heading to India and I’m incredibly grateful to Travel Counsellors for making it happen.”
97% of Travel Counsellors love their job
people in our global community 1,900
“I love how unique the company is when it comes to family values and looking after people. I'm valued, and my opinion counts. ”
The Travel Counsellors community
We’re a business based on caring for our people, our customers and our communities. Our duty of care starts with the local area in which we live and work, and extends to the global communities to which we send our customers every day. We believe that the world should be enjoyed by everyone, and that we have a responsibility to work together to make this possible. This belief forms the basis of our commitment to Corporate Social Responsibility.
Giving Back
Our first digital workshop designed specifically for older teens of our Travel Counsellors was piloted last year. The initiative included Social Media Management for Business, best practices, and the planning and execution of digital campaigns
More about usCommunity causes
Learn more about the initiatives we've been getting involved with recently at Travel Counsellors:
Our Promise to Protect
We love sending customers to the world's amazing places. We recognise with this comes great responsibility. Responsibility to give back to communities in which we operate, to protect the places we visit and respect the people we meet along the way.
Find out more
Tips for a more Responsible Holiday
Wherever we are on our travels, it’s important to keep our environmental impact to a minimum, and be respectful of local communities, in order to preserve our planet's amazing places. Here are a few tips and reminders to ensure we do just that.
Find out more
A future without limits for everyone
Our people are at the heart of everything we do. With a caring, can-do attitude, our global community of travel professionals feel connected, valued and motivated to be the best they can be, and to do the right thing by our customers.
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85%
of our people think Travel Counsellors is a great company to work for and feel inspired to do their best
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97%
of Travel Counsellors rate their job satisfaction as high or very high
