Reconciliations Team Leader

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

Role Description

Acting as a brand ambassador, being agile and professional in your approach, you will provide industry leading support throughout our Reconciliations Function, to the wider business.

The role of Reconciliations Team Leader is to support the Head of Finance Support in managing and developing the team, driving performance, system improvements and maintaining KPI’s to ensure transactions are reconciled and authorised on a timely basis

This is a great opportunity for a team player who has exceptional people skills & strong cross functional relationships.

Principle Accountabilities

• To Ensure the fast and efficient reconciliation of Virtual Credit Card statements.
• Identifying areas of development within the team, cascading expert knowledge to colleagues, upskilling and cross training peers enabling a multi skilled cross functional support teams.
• Actively seeking, documenting and implementing ways to improve process.
• Compiling and managing colleague rotas.
• Holding / contributing to team meetings.
• Ensure daily workload is managed and SLA’s are met.
• Develop and maintain strong relationships with key stakeholders, including internal SME’s and external suppliers, ensuring the team is up to date with the latest processes, regulations and developments.
• Supporting the Head of Finance Support with conducting monthly 121’s and managing the performance of team members.
• Contributing to the wider business strategy to reduce, control and maintain any unreconciled Virtual Credit Card statements.
• A role model for fellow colleagues within the Reconciliation function, delivering industry leading support to both colleagues and TC’s alike.

Required skills

• GCSE Maths and English
• IT literate, able to use Microsoft Office, Excel etc.
• Confident and professional manner
• Team player and approachable
• Numerical skills
• Excellent verbal and written communication skills
• Experience of managing a team

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment Statement

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.