Premium Leisure Executive

About Us

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

About the Role

We are investing in a multi skilled team of Sales Executives and are on the lookout for professionals withsales and / or operational travel experience alongside a passion for customer service. 

As we undergo a companywide Digital Transformation, the role of our TC Support teams is shifting from a traditional helpdesk to a multi skilled group of high performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes. In return,you’ll have the chance to share your ideas, contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.

Principal Accountabilities

Acting as a brand ambassador, being agile and professional in your approach, you will provide industry leading sales support to our Travel Counsellors.

This isagreat opportunity for a team player who has exceptional people skills, strong cross functional relationships and a background in Premium Leisure Sales and / or Operational Support within the Travel Industry.

• Supporting Travel Counsellors to secure new bookings, includingair itineraries and manual pricing from our directly contracted hotel partners

• Offering destination, hotel and itinerary advice enabling our Travel Counsellors to create bespokeworldwide adventures

• Managing voluntary and involuntary changes to existing bookings

• Assisting with booking cancellations

• Being a first point of call for in house system queries

• Contributing to team discussion around process improvements

• Supporting our Travel Counsellors to adopt new ways of working and tools available

Key Requirements

• Previous experience ina similar sales/ customer service role, dealing with both sales and operational queries, pre and post departure.

• Previous experience in Leisure and / or Corporate Travel

• Ability to work across different contact channels at the same time, such as email, telephone, and live chat

• Experienced in Microsoft Suite (Word, Excel and Outlook and Teams)

• Ability tomaintaina high level of professionalism while working with both internal and external customers 

• You’ll be well organised, a good listener, a clear communicator and be able to build strong relationships 

• High standard of accuracy and attention to detail 

• Shows creative thinking when solving problems, wanting to resolve issues quickly and efficiently 

• Dynamic and able tooperate at a fast pace 

• Teamworking skills and a collaborative approach to work 

• Excellent time-management and prioritisation skills, able to multitask and thrives under pressure. 

• Ability to take ownership and deliver a resolution 

• Excellent written and verbal communication skills with a flair for customer service 

• Ability to work with minimum supervision 

• Tenacious,self-motivated and confident 

Desirable Attributes

• Previous experience reading / quoting from hotel contracts

• Experience working with airfares, ITX, Console, Published and Groups

• GDS proficient (Galileo preferred)

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus

• Flexible hybrid working model (2 days home, 3 days office)

• Career development and promotional opportunities

• 25 days holidays (increasing to 28 after 5 years of service)

• A Moments That Matter day (annually)

• Enhanced Maternity / Paternity pay

• Holiday buy and sell (up to 5 days per year)

• 3 paid days charity leave

• Company events, socials, and incentives

• 3x annual salary death in service benefit

• Company Pension scheme

• Costco Membership

• Salary sacrifice, company car scheme

• Cycle to Work Scheme

• Employee Assistance Programme

• Free breakfast, fruit, and hot/cold beverages

• Referral scheme

• Employee discount

• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)