With a €7 million investment in technology in the last year alone, we’re continually investing in our business.
We provide one integrated digital platform so that you can do your job, brilliantly.
Technology that works for our team and our customers
We’re a proud technology-enabled travel business. If our Travel Counsellors have an idea of how we can use technology to drive innovation for customers, we’re all ears.
Tools to build your success - meet Phenix, your competitive edge in travel booking
Phenix is our in-house travel booking platform, designed to help you build bespoke itineraries effortlessly. Use its AI-powered features to pull together complex, multi-centre itineraries with ease. Everything you could ever need is in one handy place.
Meet Phenix, your unique competitive advantage
Our in-house travel booking system, Phenix, provides a single, simple, integrated system for everything you'll need.
Flights, attractions, cruises, tours – all in one place
The best price, always
Automated price comparison
Access to 1,000s of approved, trusted suppliers
Global buying power, local expertise
Over 1,000 direct contracts with major suppliers
More than 40 trusted DMC partners around the globe
One integrated digital platform
All your transactions in a central location
Booking platform and contacts synced with customer app
Increased conversion with myTC app
Get convenient, bespoke quotes for your customers through our app
Increased conversion of 25% using the app
Your feedback counts
You have a say in helping to shape our technology
Tech updates are released every three weeks
myTC is the partner in your pocket
With our myTC mobile app, you have the power to manage your travel business right at your fingertips. And the best part? When you make updates or changes in the Phenix booking system, they automatically reflect in the myTC app.
Watch the video to see why our customers and Travel Counsellors love our app and how it’s helped achieve a 25% increase in conversion
Our tech dream team - Phenix and myTC
Phenix, and the integrated myTC mobile app, are perfect complementary tech partners. Working together, they provide engaging quotes, bespoke itineraries and real-time travel updates to your customers before, during and after their travels.
What training is available for our travel tools?
As a Travel Counsellor, you’ll want yours to be the best travel business possible. So, you’ll always be learning.
E-learning
From product and destination knowledge to social media and 'how to' guides, over 4,500 interactive videos and training courses can be found in our e-learning system, Coach.
TCTV
With live broadcasts and webinars running throughout the week, tune in to our in-house media to keep up to speed with all the new developments at Travel Counsellors.
Business growth initiatives
Our Going for Gold initiative provide concrete steps to scale and grow your business. These tried and tested programmes contain the secrets to taking your business to the next level.
Brand Centre
Everything needed to create your brand is here — all the marketing collateral you can think of, from posters to keyrings, mugs and more.
Contact Centre
Your own personal customer database and analytics tool, allowing sophisticated segmentation to better understand and market to your customers. Manage records and marketing lists, create and send your own marketing, or let us do it for you.
Online support from other Travel Counsellors
Intranets and message boards give you instant access to the invaluable local knowledge and experience of 1,900 fellow Travel Counsellors around the globe.
"Our myTC app has made a big difference, not only the level of service I can offer my customers, but the increased success I have with conversions and customer engagement by using it. "
Are you ready to become a Travel Counsellor?
We know it’s a big career decision, and that’s why we’re here to help you make it. Get in touch and speak to one of our experts today to learn more about travel agent jobs and how you can take control of your career.