Get to know us: Travel Counsellors

We’re a global travel business with exceptional customer care in our DNA. We empower people with a passion for travel to run their own travel businesses, taking care of the travel arrangements of more than 450,000 customers each year.

Who are Travel Counsellors?

The innovative, entrepreneurial spirit that Travel Counsellors was founded on over 20 years ago is as life-changing now as it was then. Travel Counsellors was born out of the desire to serve customers with the best travel experiences possible, and to create inspiring career opportunities for people who have a passion for travel.

Now operating as a truly international business across seven countries including The UAE, we’ve come a long way since we were founded in England in 1994.

> Read our full story

What do we do?

We're a community of people from all walks of life who put ourselves in our customers shoes, curating their perfect trip and making it personal.

We are Travel Counsellors

We put people above all else. You can see that in how we help colleagues embrace their entrepreneurial spirit. We provide the tools, technology and support needed to build flourishing travel businesses as part of a company that truly cares.

We care in everything we do

We’re a people-first business, with care at the heart of our culture.

We lead by example

  • We live and breathe the values that make us special
  • We all take responsibility as role models in our business

We nurture

  • We guide, we don’t instruct, and we foster creativity
  • We empower our people to be the best version of themselves

We’re a connected team

  • Our clear vision and strategy mean we really know our ‘why’
  • We’re united by a clear sense of purpose and a shared set of values

We trust

  • Our environment is open and honest, and we encourage feedback
  • We trust our people, empowering them to make decisions that work for them

We grow

  • We’re passionate about attracting and developing the best talent to deliver our vision
  • We encourage learning and development by providing training courses and expert guidance

We support and celebrate

  • Our culture is caring and supportive
  • We love celebrating our success and rewarding our people
Learn more about our culture

Our diversity and inclusion ethos at Travel Counsellors

At Travel Counsellors, 'care' is more than a word; it's our way of life. This commitment to care shapes our culture, ensuring everyone feels a deep sense of belonging. We pride ourselves on embracing everyone's unique qualities, whether related to gender, race, religion, sexual orientation, ability, or a kaleidoscope of lived experiences. Our celebration of diversity mirrors our core values: Care, Human connection, and an Entrepreneurial spirit. By valuing everyone’s uniqueness, we cultivate a culture of care and connection, fuelling our drive for innovation and impactful outcomes.

Celebrating diversity is at the heart of what we do. We're dedicated to not just being a diverse and inclusive company but a community that's globally connected. For us, inclusivity is more than a tick box; it's a belief. Every story and voice in our team is crucial, shaping our collective future - a future we build together.

Join us in this journey. We welcome all of you, every part that makes you unique. Together, embracing 'care' and 'humanity', we make a real difference.

We put the trust into travel

When it comes to travel, it’s important to know you’re booking with someone you can trust. As a company that truly cares, we place trust at the centre of everything we do. Our business model is built on establishing trusted personal relationships with our all of customers, whether that’s our leisure holidaymakers or our business travellers.

We underpin our unique personal service with our own extensive financial protection for customers. As well as the reassurance that work in partnership with thousands of hand-picked suppliers and trusted travel providers around the globe to ensure our customers receive the highest possible levels of protection, care, support and service wherever and whenever they travel with us.

> More about our business model

The world’s our office

Travel Counsellors is a truly international business, operating in the UAE, UK, Ireland, South Africa, Australia, Belgium and the Netherlands. We’re a connected community of travel professionals; sharing knowledge, local insights and success stories.

“You'll be empowered to work on things you're passionate about. You'll be given autonomy. Your ideas will matter.”

Lauren, Technology Service Desk Analyst

400+ Members of support staff internationally

60% Repeat booking rate over

“I love caring for my customers and growing my business as a result. Joining Travel Counsellors is the best thing I’ve done.”

Adele, Gold Travel Counsellor UAE

We’re all about doing the right thing

Watch our short video and hear our CEO, Steve Byrne, explain how Travel Counsellors cares for its customers and the ethos of support that underpins our people-based culture.

Are you ready to work as a Travel Counsellor?

If you are ready to join our award-winning and constantly expanding global team, contact one of our experts today. Our support team will be able to assist with any queries you may have.

Come and talk to us