Our Business Model

We've seen consecutive double-digit growth every year since opening in the UAE office in 2012, providing comprehensive financial protection for your customers, and 360° wrap-around support for you.

What is our business model?

Our business model is built on partnerships. As a self-employed franchise holder arranging bespoke travel experiences for your customers, you’ll earn commission on the services you sell. Our commission is split 60/40 - 60% for you; 40% for us.
For that 40%, you’ll receive our unwavering support and continual investment in your business to see its success.
Although we’re a commission-based business, customer experience means everything to us. When presented with two-holiday options - one better for the customer and one better for your pocket - you’ll always put the customer first.
Become a Travel Counsellor, and you’ll become part of a unique global travel company.

Trusted Travel

When it comes to travel, it’s important to know you’re booking with someone you can trust. As a company that truly cares, we place trust at the centre of everything we do. Our business model is built on establishing trusted personal relationships with our all of customers, whether that’s our leisure holidaymakers or our business travellers.

We underpin our unique personal service with our own extensive financial protection for customers. As well as the reassurance that work in partnership with thousands of hand-picked suppliers and trusted travel providers around the globe to ensure our customers receive the highest possible levels of protection, care, support and service wherever and whenever they travel with us.

> More about our business model

How we make planning a holiday simple

Our superb, integrated digital platform, Phenix, allows you to source and book the holiday that’s right for your customer.

Earn enhanced levels of commission creating bespoke travel itineraries quickly and easily. Filter and select flights, transfers, accommodation and services from a host of trusted travel partners all on one digital platform. While delivering a truly unique travel experience that simply can’t be bought elsewhere.

Or, you can act as the travel agent, and book with one of a host of third-party travel providers.

Our model is all about flexibility, and doing what’s right for your customer.

Find out more about our systems

Living the dream while creating memories

Are you passionate about turning your dreams of running your own business into a reality? Our team of expert coaches is here to make it happen, guiding you every step of the way. With their support, you'll embark on an exciting journey of starting your own travel agency, fueled by curiosity, positivity, and boundless energy.

Our pragmatic and caring approach ensures that we are responsive to your needs, diligent in our efforts, and always polite in our interactions. We understand the importance of building relationships and are committed to assisting you with networking and attracting new business.

And the results speak for themselves. Our approach is built on fostering strong connections with clients, resulting in a higher number of repeat bookings from customers who truly value our expertise and exceptional service. In fact, we’re rated highly on Trustpilot, garnering an impressive 4.9 out of 5 stars.

Learn more about how we support you.

We have everything you need to succeed

Industry-leading tools and technology, world-leading training, ongoing support and a warm welcome into a fantastic, unique global travel company. In short, we’ll provide everything required to make yours a successful travel franchise business.

To succeed, you’ll need to be:

Based in The UAE
Passionate about travel
Motivated to work from home on a commission only basis

Our support never wavers

We’re as ambitious as you, and the support we offer helps you take your career where you want it to go:

Best-in-class training

Tailored, industry-leading training, whatever your background
Continual guidance as you set up and grow your business

Assistance that goes the extra mile

You’re self-employed, so you call the shots
But you’ll have our UAE and global head office teams working to help and support you and 24/7 Duty Office for emergency assistance

The technology to deliver

Our integrated booking platform, Phenix, and associated customer portal are integral to how we run business
£7m annual investment in our tech means you have the best tools in the industry

Credibility that money can’t buy

Our unique industry standing is a powerful ally as you set up your own franchise
1,800+ global colleagues and 60+ in The UAE provide instant expertise and an invaluable support network

Developing you and your business

ILM-qualified business coaches to increase your skills and confidence
Continual learning and development to help grow your knowledge and your business

Clear communication

Daily media keeps you abreast of developments at Travel Counsellors and across the travel industry
Webinars, TV shows, forums and yammer groups keep you informed and included

Are you ready to become a Travel Counsellor?

We know it’s a big career decision, and that’s why we’re here to help you make it. Get in touch and speak to one of our experts today to learn more about travel agent jobs and how you can take control of your career.

Come and talk to us