Travel Academy

Are you passionate about travel and seeking an inspiring new career? You’re in the right place.

Always dreamed of working in travel?

Have a passion for travel, but never worked in the industry? Love caring for customers and nurturing relationships? Looking for a better work/life balance? Our Travel Academy training course is the route to a rewarding new travel agent career.

Travel industry experience is not required, but you will need:

  • An entrepreneurial mindset and a passion for travel
  • The drive and commitment to set up and build your own business
  • Outstanding customer service skills and a can-do attitude
  • To be brilliant with people, on the phone and networking

Hear from our Travel Academy Travel Counsellors

With the training and support provided by our ITT-endorsed Travel Academy, having no previous experience in travel is no barrier to success as a Travel Counsellor. Hear from two Travel Counsellors who joined us through our Travel Academy.

From city banker to Travel Counsellor

Louise Hunt joined us with no previous experience in the travel industry. Now she is one of our top-selling Travel Counsellors.

Karina's story

Karina left her job as a Geography teacher to pursue her dream of working in travel. Here she shares her experience of starting her own business as a Travel Counsellor.

Change career and start selling in week two

For a start-up investment of AED23,000 + VAT, we’ll provide the following:

  • 10 months professional travel agent training
  • 10 days’ initial classroom-based learning in Dubai
  • Expert delivery from our accredited trainers
  • Ongoing support from your personal business development coach
  • Learning and development tools including our innovative e-learning platform, Coach
  • IATA & Trade License
  • Our Travel Trust; one of the most extensive consumer protections in the industry
  • Personalised, branded stationery and marketing collateral
  • Laptop & printer/ scanner
  • 23,000 + VAT
  • 10 month training course
  • 10-day initial Head Office training
Questions? Get in touch

Our Travel Academy franchisees share their experiences

From retail to policing, we’ve welcomed people from all walks of life through the doors of our Travel Academy programme. What unites them all is an absolute passion for travel and the ambition and drive to become successful business owners.

Meet our training team

With an average of 15 years’ experience, our accredited trainers and coaches deliver best-in-class training, setting you firmly on the path to a successful new career as a work from home travel agent. Your initial training is in small groups covering all aspects of running your own successful travel agency franchise.

What you’ll learn, using our tried and tested techniques:

  • How the travel industry works
  • How to find and retain repeat customers
  • How to successfully market your business and maximise your income
  • How to use our in-house digital booking platform.

Got a question?

  1. It’s understandable if you do. Here’s the answers to some of the questions we're asked most frequently:

Will I receive training on how to use the travel booking system?

Karen Morris, Operations Director

"Yes. During your initial training course we will show you how to create quotes, make and amend bookings using our travel system, Phenix. We have a friendly Helpdesk team who can support on any queries you have using the system."

Is the travel training taught in a classroom?

Catherine Mackey, Academy Travel Counsellor

"Yes, your initial travel training will be a classroom-style course, delivered by a team of expert trainers. You'll have self-study modules to complete at home and follow-up classroom-based sessions too."

Will I have to pass exams before I can sell travel?

Victoria Trundle, New Franchise Business Development Manager

"Throughout your training course, there are some online assessments to ensure you are making the progress we would expect. After training, our ILM-qualified Business Development Coaches will check in with you regularly to make sure you are on track."

Interested in becoming a Travel Counsellor?

It's a big decision, that's why we're on hand to help you.

Talk to us