With a AED28 million investment in technology in the last year alone, we’re continually investing in our business.
We provide one integrated digital platform so that you can do your job, brilliantly.
Tech savvy at Travel Counsellors
Travel Counsellors is a technology-enabled travel business, famous for the way it cares for its customers and its people.
We encourage ideas from our Travel Counsellors to drive innovation for their customers.
This is most evident in our tech; our bespoke booking platform, Phenix, and integrated customer portal and mobile app, myTC.
The best digitally-enabled platform in the industry
Our in-house booking platform Phenix, allows Travel Counsellors to tailor-make bespoke holidays for their clients and control the margin they make. David Jones explains how Phenix enables him to act as the tour operator.
Phenix - your unique competitive advantage
Our in-house booking platform, Phenix, provides you with one easy to use, integrated system for everything you'll need.
Sell what’s right for your customer
450,000 types of filtered, searchable accommodation
Flights, attractions, cruises, tours – all in one place
Get the best price
Automated price comparison
Access to 1,000's of approved, trusted suppliers
Global buying power, local expertise
Over 1,000 direct contracts with major suppliers
More than 30 trusted DMC partners around the globe
One integrated digital platform
All your transactions in one place
Booking platform and contacts synced with customer app
Increased conversion with myTC app
Convenient, bespoke quotes for your customers with our app
Increased conversion of 25% using the app
Your feedback counts
Your feedback shapes our technology development
Tech updates released every 3 weeks
Is it hard to learn a new system?
"Phenix is intuitive and easy to use. You’ll be fully trained, and you won’t believe how simple it is. It’s brilliant having all our tools in one place"
Phenix, and the integrated myTC mobile app, are perfect complementary tech partners. Together they provide engaging quotes, bespoke itineraries and real-time travel updates to your customers, pre-, mid-, and post-travel.
myTC – your ‘TC’ in your pocket
Find out why our customers and our Travel Counsellors love our app, and how it has helped us achieve a 25% increase in conversion.
Continually improve your business
As a Travel Counsellor, you’ll want yours to be the best travel business possible. So, you’ll always be learning.
From product and destination knowledge to social media and ‘how to’ guides, over 4,500 bespoke, interactive videos and training courses in our e-learning system, Coach, mean help is always at hand
With live broadcasts and webinars running throughout the week, tune in to our in-house media to keep up to speed with all the new developments at Travel Counsellors
Accelerate your Business
Our training initiatives provide concrete steps to scale and drive your business. These tried and tested programmes are a blueprint for taking your business to the next level
Everything you need to create brand ‘you’. All the marketing collateral you can think of, from posters to keyrings, mugs and more, it’s your one-stop online shop to building your brand
Your own personal customer database and analytics tool, allowing sophisticated segmentation to better understand and market to your customers. Manage records and marketing lists, create and send your own marketing, or allow us to help and do it for you
The Power of Global
Intranets and message boards give you instant access to the local knowledge and experience of 1,900 fellow Travel Counsellors around the globe. Unbelievable expertise at your fingertips
"Our myTC app has made a big difference, not only the level of service I can offer my customers, but the increased success I have with conversions and customer engagement by using it. "
Interested in becoming a Travel Counsellor?
It’s a big decision to start your own travel business, that’s why we’re on hand to help you.