From Airline Reservations to Business Owner


"I started thinking about earning a living from all the travel advice I was offering people for free; at that time, I was working for an airline and travelled a lot!"

Shehab Moosa Travel Trade - Joined 2018

My name’s Shehab and I’m from an airline background - I worked for one of the major airlines in the UAE for almost seven years prior to joining Travel Counsellors. I had lots of experience across all aspects of the travel business, as well as enjoying amazing opportunities to travel the globe! Over time I’d built up a vast knowledge of airlines, systems, fares, ticketing, as well as firsthand product and destination knowledge from my travels!

Because I’d travelled so much, friends and family often came to me as a natural source of advice and information when looking for their own holidays or arranging their travel itineraries. I suppose that’s what got me thinking about earning a living from doing it, rather than offering my expertise for free! Also, a friend of mine was already working as a Travel Counsellor, so I could see that the opportunity was there for running my own business. When the time was right, I knew I wanted to be a business owner, rather than just another employee.

I brought a lot of contacts with me when I joined Travel Counsellors, and my business is growing through referrals and repeat bookings. I’m very much in the building stage with my business at the moment. So, I’m working very hard - I never miss an opportunity to get back to a customer or confirm a booking. I do a lot of business on WhatsApp, that’s how it works here, but I’m still able to provide a very personal service and expert advice. Unlike the experience of a lot of my Travel Counsellor colleagues in Dubai, my target market is not expat clients, but local families – which can often mean extended family groups needing multiple rooms, apartments or villas.

I’ve had great support from the Dubai team since joining. I’d give them ten out of ten! In fact, I’d give Maggie, the General Manager, 20 out of ten; she’s brilliant! You’re never on your own and they are always there with advice, support, ideas, marketing - whatever help you need. I’m targeting doubling my business in the next few years, that’s my focus, so I don’t have much time for travelling just now. But I did go on a great Fam trip to Sri Lanka recently - it was a wonderful opportunity to see a new country and get to talk about business with my Travel Counsellor colleagues.

Moving from a salaried role to commissions is a big leap to make. It means you need to prove yourself; establishing your business, which will take time. But I’m free to run my business my way, I don’t take orders now! My airline background gave me a head start, but now the future is in my control. I’m excited about where I can take my Travel Counsellors business!

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