Commercial Analyst

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we’ve been changing lives as the UK’s leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (2023-2024), and the Queen’s Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we’re looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive.

Role Description

The Commercial Analyst plays a pivotal role in supporting Head of Commercial Analytics & Insights by providing comprehensive analysis and insights into company performance, market trends and opportunities aligned with the company’s strategic objectives. This role involves closely monitoring and managing key performance indicators (KPIs) that significantly impact business performance. The Commercial Analyst is responsible for producing and analysing data to identify trends, opportunities, and risks that inform strategic decision-making.

Principle Accountabilities

Market Analysis: Conduct thorough analysis of market trends, customer behaviour, and competitor activity to identify emerging opportunities and potential threats to the business.

Strategic Alignment: Ensure that all analysis and insights are aligned with the company's overall strategic objectives, providing valuable input to company’s planning process

KPI Management: Control and monitor the main commercial KPIs, such as sales performance, customer acquisition costs, and profit margins, identifying areas for improvement and provide recommendations to enhance performance.

Reporting: Produce and present regular trading reports, summarising key findings and insights to relevant stakeholders, including senior management, to facilitate informed decision-making.

Risk Assessment: Proactively identify and assess potential risks to business performance, developing mitigation recommendations to minimize their impact.

Cross-functional Collaboration: Collaborate with various departments, including sales, marketing, finance, and operations, to gather data and insights, ensuring a holistic understanding of business performance drivers.

Continuous Improvement: Stay abreast of industry trends, best practices, and technological advancements in commercial analytics, recommending and implementing improvements to existing processes and methodologies

Educational/Professional Standards

Degree level in Business, Economics or statistics related discipline preferable

Our benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)