D365 Systems Accountant

About Us

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,100 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £1bn) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

Role Overview

Reporting to the Director of Digital Products and embedded into the finance teams this individual will be the owner of the financial systems within Travel Counsellors to ensure that finance users are correctly supported, and the system evolves with the growth of the business. We are looking for that person who is happy to be self-organising and can take on the exciting opportunity of maintaining, configuring, evolving financial systems as an advanced user supported by technical support teams and a specialist partner in the space.

This is an ideal role for someone who is financially minded/trained/qualified and enjoys the systems and process side of a financial team, working alongside financial and technical colleagues.

Principal Accountabilities

• You will be the systems owner, ensuring that systems are available, maintained, supported, and improved in line with In-Life BAU activity
• Adding, amending, maintaining and troubleshooting existing configuration across the Finance systems
• Providing 1st line operational user support to users in collaboration with a technical helpdesk
• Supporting the technical support desk with escalating issues to the 2nd line support partners
• A key stakeholder of the incident team in collaboration with technical support desk in the event of unplanned outages and P1/P2 issues
• Implementing, & maintaining finance processes into the finance systems
• Owning and executing the release processes in line with the technology and supplier partners, which includes regression testing and automated suites
• Collecting, planning, and executing development improvements to the finance systems in collaboration with internal and external partners
• Be the face of the finance systems internally in Travel Counsellors

Key Skills and Experience Required

• Expert proficiency in the capability, configuration, process flows and functionality of MS D365 F&O
• Significant understanding of financial roles, process and concepts, including AP, AR, management reporting and other areas
• Ability to create and/or amend process maps using Visio (or similar), to help enhance system capabilities and user experience
• Experience and knowledge of working to Agile and Waterfall project management methodologies
• Prior experience of provision of 1st and 2nd line technical support for finance system issues across a range of stakeholders
• Formal finance qualifications would be desirable, though not essential

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)