Platform Infrastructure Manager

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we’ve been changing lives as the UK’s leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (2023-2024), and the Queen’s Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we’re looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive.

Role Description

The role is responsible for management of three engineers within the Platform Infrastructure team and a DBA. This includes the development of the team and ensuring efficient use of resources in the support and maintenance of the global infrastructure. The Platform Infrastructure Manager role is a crucial role and requires both strong technical and interpersonal skills.

Reporting to the Head of Platform Operations the role will require leadership of the Platform Infrastructure Team and collaboration with the wider Tech. function in order to realise secure, available and performant core infrastructure, as well as providing transfer of knowledge between other tech teams where applicable.

This role is a combination of managerial duties and a hands-on technical role in a hybrid, multi-cloud environment with a mix of project-based work alongside infrastructure support and escalations.

The role will require mentoring of the non-lead engineers to assist / fulfil any skill gaps. There will be requirement to manage projects and communication to ensure that key tasks are delivered.

Principle Accountabilities

• Leadership of the Infrastructure Team
• Assist the Head of Platform Operations on Platform Strategy
• Manage critical Infrastructure projects
• Build rapport with other Tech Teams
• Development of staff
• Technical support and maintenance for core global infrastructure
• Working with other teams to drive improvements
• Ensuring Infrastructure observability
• Ownership and resolution of escalations
• Assist in structured knowledge transfer
• Documentation of the infrastructure and key processes
• Management of projects
• Ticket management
• Management of relationships and expectations with stakeholders
• Improvement and optimisation of process through automation

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)