Product Manager

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we’ve been changing lives as the UK’s leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (2023-2024), and the Queen’s Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we’re looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive.

Role Description

This role is critical to the success and development of the technology platform. It leads on the development of the product vision and strategy for the CX stream and domains. It leads on roadmap development and senior stakeholder collaboration, in addition to providing the reporting and narrative of Product outcomes. It also includes line management of Business Analysts within the stream.

Principle Accountabilities

• Product Management
  • Ensure appropriate amount of your time is spent looking outside the business to understand the wider market and opportunities
  • Proactively look for initiatives and to delivery innovation and product enhancements
  • Build and define the Product Vision and Strategy, alongside leading the Product Development lifecycle
  • Conduct market research and identify customer needs
  • Lead on the communication of product updates and strategy to Stakeholders

• Product Development and Lifecycle Management
  • Create EPICS with clear Product Specifications
  • Monitor product performance and analyse user feedback
  • Oversee the product development lifecycle from concept to launch, ensuring timely delivery and high-quality output.
  • Ensure the product meets customer needs and provides a superior user experience

• Leadership and Development
  • Line management and development of the Business Analysts within the Product Stream
  • Develop your own personal and people leadership skills and capability using the support available in the business
  • Lead and inspire cross-functional teams, fostering a collaborative and innovative environment
  • Be a champion of change, leading the business with recommendations on the whole Product Experience, both Tech and its wider reach

Our benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)