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Our business model
Meet Ashley, a member of our franchise sales team, as she discusses the business model of Travel Counsellors, and how we stand out from the competition.
Our Business Model
We've seen consecutive double-digit growth every year since opening in the UAE office in 2012, providing comprehensive financial protection for your customers, and 360° wrap-around support for you.
What is our business model?
- Our business model is built on partnerships. As a self-employed franchise holder arranging bespoke travel experiences for your customers, you’ll earn commission on the services you sell. Our commission is split 60/40 - 60% for you; 40% for us.
- For that 40%, you’ll receive our unwavering support and continual investment in your business to see its success.
- Although we’re a commission-based business, customer experience means everything to us. When presented with two-holiday options - one better for the customer and one better for your pocket - you’ll always put the customer first.
- Become a Travel Counsellor, and you’ll become part of a unique global travel company.
Trusted Travel
When it comes to travel, it’s important to know you’re booking with someone you can trust. As a company that truly cares, we place trust at the centre of everything we do. Our business model is built on establishing trusted personal relationships with our all of customers, whether that’s our leisure holidaymakers or our business travellers.
We underpin our unique personal service with our own extensive financial protection for customers. As well as the reassurance that work in partnership with thousands of hand-picked suppliers and trusted travel providers around the globe to ensure our customers receive the highest possible levels of protection, care, support and service wherever and whenever they travel with us.
How we make planning a holiday simple
Our superb, integrated digital platform, Phenix, allows you to source and book the holiday that’s right for your customer.
Earn enhanced levels of commission creating bespoke travel itineraries quickly and easily. Filter and select flights, transfers, accommodation and services from a host of trusted travel partners all on one digital platform. While delivering a truly unique travel experience that simply can’t be bought elsewhere.
Or, you can act as the travel agent, and book with one of a host of third-party travel providers.
Our model is all about flexibility, and doing what’s right for your customer.
Find out more about our systems
We have everything you need to succeed
Our proven franchise model means that whatever your experience, your drive and determination combined with our continuous support will allow you to run a successful travel business.
To succeed, you’ll need to be:
- Based in The UAE
- Passionate about travel
- Motivated to work from home on a commission only basis
Ready to speak with us?
Our support never wavers
We’re as ambitious as you, and the support we offer helps you take your career where you want it to go:
Best-in-class training
- Tailored, industry-leading training, whatever your background
- Continual guidance as you set up and grow your business
Assistance that goes the extra mile
- You’re self-employed, so you call the shots
- But you’ll have our UAE and global head office teams working to help and support you and 24/7 Duty Office for emergency assistance
The technology to deliver
- Our integrated booking platform, Phenix, and associated customer portal are integral to how we run business
- £16m annual investment in our tech means you have the best tools in the industry
Credibility that money can’t buy
- Our unique industry standing is a powerful ally as you set up your own franchise
- 1,800+ global colleagues and 60+ in The UAE provide instant expertise and an invaluable support network
Developing you and your business
- ILM-qualified Relationship Managers to increase your skills and confidence
- Continual learning and development to help grow your knowledge and your business
Clear communication
- Daily media keeps you abreast of developments at Travel Counsellors and across the travel industry
- Webinars, TV shows, forums and yammer groups keep you informed and included
Are you ready to become a Travel Counsellor?
We know it’s a big career decision, and that’s why we’re here to help you make it. Get in touch and speak to one of our experts today to learn more about travel agent jobs and how you can take control of your career.