BSP Administrator

About Us

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 300 super-talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

About the Role

As a BSP Administrator, your primary responsibilities include overseeing airline billing and settlements within the BSP framework. You'll manage invoicing, reconcile transactions, and resolve disputes to ensure accurate financial records. Timely settlements and adherence to IATA standards are crucial to maintain our license and mitigate operational risks. Your role is essential in upholding financial integrity and supporting the smooth functioning of our airline partnerships.

Key Responsibilities and Duties

• A multi-skilled person with experience of IATABSPlink working as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors.

• BSP skillsin order to reconcile weekly billings,

• Awareness of Phenix flights functionality

• Processing of airline refunds via GDS &BSPlink – awareness of the accuracyrequired

• Reviewing & investigation of ADMs received – understanding airline rules & policies to be able to disputein a timely manner

• Updating files appropriately

Skills and Experience Required

• BSPLink knowledge (essential)

• GDS experience

• IT literate, able to use Microsoft Office, Excel etc.

• Confident and professional manner

• A good level of geographical knowledge or an understanding of the travel industry

• Team player and approachable

• Numerical skills

• Excellent verbal and written communication skills

• Well-organised and able to prioritise

Our benefits

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell
• 3 paid days charity leave
• Company events, socials, and incentives
• 3 x death in service
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount