UX Designer

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

As a UX Designer, you'll play a vital role in our expanding UX Design team, contributing to innovative and high-profile digital projects ranging from our core travel systems and websites to our mobile apps. You will lead by example, developing intuitive and customer centric user interfaces that will generate excitement and will be measured by increased volumes of customer interactions.

Using your profound knowledge of user behaviours, your role will entail directing and implementing improvements, translating your ideas into user-friendly interfaces that redefine standards and captivate end-users with their experience.

You will approach collaboration with confidence at all levels of the organisation, guiding stakeholders on the journey. Your proactive, self-driven nature and excellent interpersonal skills make you a motivated problem solver, always seeking opportunities to encourage innovative thinking with your colleagues.

Principal Accountabilities

• Collaborate on diverse TC digital touchpoints, including web, mobile, and in-house platforms.
• Engage in the complete UX process, from project setup and research to ideation, prototyping, and final high-fidelity design.
• Work closely with Product Design Manager, UX designers, product owners and stakeholders, ensuring outputs align with brand guidelines, customer insights, and our Design systems.
• Conduct in-depth UX research to inform and validate design decisions.
• Analyse data and metrics to bolster design decisions.
• Facilitate interactive sessions with product owners, stakeholders, and developers, gathering valuable insights and ideas from the business.
• Utilise Figma for creating mock-ups, wireframes, prototypes, and high-fidelity designs.
• Actively collaborate with the UX team by sharing updates and expertise and promoting UX principles within TC's product development process.

Key Skills and Experience Required

• Background in UX design for both B2B and B2C contexts.
• Extensive background in either a creative agency or corporate UX team.
• Certification as a UX Professional, demonstrating expertise in the field.
• Hands-on experience in UX design for desktop, tablet, and mobile platforms.

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team attalentacquisition@travelcounsellors.com