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What do we do?
The best way to show what our franchisees do is to let our customers explain. All the footage in this video was taken by customers and shared with us.
Get to know us
We’re a global travel business with exceptional customer care in our DNA. We empower people with a passion for travel to run their own corporate or leisure travel businesses, taking care of the travel arrangements of more than 450,000 customers each year.
We aim high – to be the world’s most caring travel homeworking company
We put people above all else. We help colleagues embrace their entrepreneurial spirit. We provide the tools, technology and support needed to build flourishing leisure and corporate travel businesses as part of a company that truly cares.
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2,000+
Travel Counsellors globally
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140,000
itineraries booked annually
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1994
the year we were founded
Our Story
Travel Counsellors was founded in 1994, in the UK, with a desire to provide customers with the best travel experiences possible, and to create inspiring career opportunities for people with a passion for travel.
We’re now a truly international business with teams across six countries, including South Africa which was founded in 2007. We’ve come a long way, but we’re just getting started.
You can see we care in everything we do
We’re a people-first business, with care at the heart of our culture.
We lead by example
- We live and breathe the values that make us special
- We all take responsibility as role models in our business
We nurture
- We guide, we don’t instruct; and we nurture creativity
- We empower our people to be the best version of themselves
We’re a connected team
- Our clear vision and strategy mean we really know our ‘why’
- We’re united by a clear sense of purpose and a shared set of values
We trust
- Our environment is open and honest, and we encourage 360° feedback
- We trust our people, empowering them to make decisions about how they work
We grow
- We’re passionate about attracting and developing the best talent to deliver our vision
- We encourage learning and development, and strive for continual improvement
We support & celebrate
- Our culture is caring and supportive
- We love celebrating our success and rewarding our people
We put the trust into travel
It’s important to know you're booking travel with someone you can trust. We put trust at the centre of everything we do and our business model is built on establishing trusted personal relationships with customers.
We underpin our unique personal service with financial protection for customers, as well the reassurance provided by our ASATA and IATA licences. And by working with thousands of hand-picked suppliers and trusted travel providers around the globe, we ensure customers receive the highest levels of protection, care, support and service wherever and whenever they travel with us.
Committed to economic transformation
We are committed to economic transformation and the meaningful impact that has on the communities we serve. Through diligent efforts and dedicated teamwork, Travel Counsellors South Africa has successfully met the stringent criteria set by BBBEE regulations and achieved a compliance level 3.
The world’s our office
Travel Counsellors is a truly international business, operating in the UK, Ireland, South Africa, UAE, Belgium and the Netherlands. We’re a connected community of travel professionals who share knowledge, local insights and success stories.
“You'll be empowered to work on things you're passionate about. You'll be given autonomy. Your ideas will matter.”
Best support team, both locally and internationally
60% Repeat booking rate over
“I love caring for my customers and growing my business as a result. Joining Travel Counsellors is the best thing I’ve done.”
