Our story

From our roots in the North West of England, UK, to an international travel business, our story is one of incredible growth and success.

It’s a story that’s as remarkable as it is compelling, and we’d love you to be part of our next chapter.

A pioneering model

We were born in Bolton in 1994, when founder David Speakman anticipated the move towards travel professionals running their own leisure and corporate travel businesses from home.

His pioneering franchise model enabled its holders to provide an unrivalled level of personal care and attention for their customers when creating bespoke travel experiences.

The entrepreneurial spirit and the dedication to the principle of offering a truly personalised travel service, underpinned by the values of trust and customer intimacy, remain as true today - as we approach 2,000 franchisees in six different countries - as it was right back at the start of our incredible journey.

Expansion follows

A new chapter

2014

Our 20th year celebrations are marked by a significant financial investment in our future from private equity firm, Equistone Partners Europe.

2015

Travel Counsellors headquarters move from its birthplace in Bolton to a stunning new R38 million premises at Trafford City in Manchester.

2016

We recruit the 300th member of our global support team, as our business continues to scale and grow.

2017

The myTC app is launched. With a 4+ star rating on the Apple and Android store, over 15,000 users a year enjoy the paperless experience of having their travel documentation all in one app, and connecting to their Travel Counsellor at the tap of a button.

2018

Almost 2,000 franchisees and sales in excess of R11.4bn.

2019

25th Birthday Celebrations.

2020

Travel Counsellors wins the Queen's Award for Enterprise for the 3rd time.

Fast-forward to the present

Travel Counsellors celebrates 16 years of successive record growth in 2019, with sales in excess of R13bn. Customers vote in the British Travel Awards, crowning Travel Counsellors the UK's Best Travel Retailer in 2019

The company celebrates its biggest sales day in history in January 2020, with the value of bookings exceeding R100m on a single day, and global sales for the month at R1.8bn.

For the third time, Travel Counsellors won the Queen's Award for Enterprise in April 2020 and climbed the rankings in the Sunday Times PwC Top Track 250 for the sixth consecutive year in September 2020, against a challenging backdrop posed by the COVID-19 pandemic.

"We only back exceptional high-growth technology-enabled businesses with stable, proven leadership teams"