A culture built around people

At Travel Counsellors, we build lasting relationships, enabling us to create inspiring journeys for our customers, our people and our communities.

We do it by putting people at the heart of everything we do.

Why? Because we care.

People before everything else

It’s safe to say that at Travel Counsellors, people are our passion. We’re focused on finding, attracting, developing and keeping the very best talent. We nurture a high-performance, people-oriented culture that drives results and brings out the best in everyone.

And as we strive for continuous improvement, we never stop looking for ways to make our culture even better.

Our core values

A passion for caring informs everything we do, and forms what we call our CARE values:


  • This is the golden thread that runs through our business and connects us all. Doing the right thing for our people, customers and clients is what makes us special.
  • We currently offer a variety of personal wellbeing benefits, including mindfulness training and access to professional counselling services.


  • Everything we create is powered by human touch. Our technology is state-of-the-art, but it's our people that make the experiences we provide truly unique. Getting to know customers and clients personally means we'll always do what's best for them.
  • We’re dedicated to creating an enjoyable work culture for our Travel Counsellors and rewarding a job well done. We host regular local socials and family events to develop employee communities.


  • We don't just take opportunities - we create them. Supported by a global team of experts we continuously challenge the status-quo, striving to be better, act bolder and think bigger.


  • We're committed to making a positive impact on the people around us, creating fond memories and a lasting legacy. Everything we do is designed to make a real difference.
  • We promote responsible travel and sustainable tourism.

A future without limits for everyone

Our people are at the heart of everything we do. With a caring, can-do attitude, our global community of travel professionals feel connected, valued and motivated to be the best they can be, and to do the right thing by our customers.

The power of relationships

Our business model is built on creating lasting relationships with our customers. It's why we have one of the highest customer satisfaction scores of any travel company in the world, with 95% of our customers saying they would book with us again.

“I can't tell you how excited I am to be heading to India and I’m incredibly grateful to Travel Counsellors for making it happen.”

Nadia Clarke, customer of Travel Counsellor, Richard Thompson

97% of Travel Counsellors love what they do

1,900+ work in our global team today

“I love how unique the company is when it comes to family values and looking after people. I'm valued, and my opinion counts. ”

Vic Fox, Global PR & Communications Manager

Community causes

Learn more about the initiatives we've been getting involved with recently at Travel Counsellors:

Need more information?

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