A window into our world

We love sending customers to the world's amazing places. We recognise with this comes great responsibility. Responsibility to give back to communities in which we operate, to protect the places we visit and respect the people we meet along the way.

Travel Counsellors and support staff across the globe take part in a wide range of initiatives and activities to raise money for our chosen charity and other charities close to their hearts. It’s important we make the time to help these important causes.

We care passionately about putting people at the heart of everything we do. That’s why we work together to help those in need and support our people in giving back. This includes our work with charity Reuben’s Retreat.

While the personal touch remains critical to our business practice, we do recognise the enormous potential that technology has when it comes to supporting these personal relationships.

A quick internet search of how to market your business throws up lots of useful advice: use social media, advertise in a local paper, just do something. But why rely on the same strategies that everyone else finds with a quick Google?

Everyone loves a bit of friendly competition, and our Travel Counsellors are no different. We caught up with Travel Counsellor, Mandy Rhodes, a deserving winner of our recent incentive trip to the exotic island of Mauritius.

Our franchisees can sell the product which is exactly right for the customer, they wow their customers with a level of service they can’t get elsewhere and they keep them coming back time and time again.

We look at the reasons why an increasing number of companies are formalising “bleisure” travel policies and the benefits it can bring to your clients.

So far this year, our Travel Counsellors have packaged over 1,200 bookings directly with our DMCs through our in-house booking system Phenix, compared to 400 throughout 2016.