Avoiding the risks related to misinformation

As an Independent Travel Counsellor (ITC), staying informed and connected is critical. In an industry that can be unpredictable, having access to reliable information and expert guidance can make all the difference. With so much outdated or misleading content available, relying on the wrong sources can lead to a poor customer experience and even put your business at risk.

The Advantage of Being a Travel Counsellor

Travel Counsellors franchisees (or TCs) avoid this risk, and have a real advantage, by being part of a global community of over 2,000 TCs across six countries which gives them access to local expertise at their fingertips. It’s this shared knowledge, by travel professionals with the same values, that helps TCs create unique, memorable experiences for their clients, ensuring they become loyal, repeat customers. This collaboration is enabled by our internal platform, "TC World", a blend of social and forum-style interaction, where TCs connect, share ideas, and get real-time advice.

Technology and Support

Through consistent investment, in our technology, we have developed platforms, such as our booking system, "Phenix”, that give TCs access to thousands of customer-reviewed properties and extraordinary itineraries curated by other TCs.

Then there’s TC Teams, where team members share experience and knowledge while working closely together to deliver the best possible travel experiences for their customers.

Behind the scenes, more than 300 experienced support team colleagues, who form the backbone of the Travel Counsellors franchise model, have a wealth of knowledge to offer the TCs.

Continuous Learning

Plus, TCs have access to a cutting-edge e-learning system, packed with interactive videos, guides, and training modules. This ensures franchisees are always up-to-date on the latest products, destinations, and trends.

Another incredible opportunity for learning and collaboration is the annual TC Conference. This event brings together Travel Counsellors from across the country to dive deep into critical aspects of their businesses. Industry and operational experts share their insights, giving these business owners an in-depth understanding of emerging trends, new technologies, and key strategies to help grow their franchises.

A Global Family

In short, being a Travel Counsellor means you're never alone. TCs are part of a global family that is always there to support them, so they can keep delivering the exceptional service they're known for.