Care is at the heart of everything that we do
We care for our Travel Counsellors and their customers. Our Travel Counsellors take great pride in delighting and looking after their customers.
Delivering exceptional service is key to building successful relationships with customers. It is for this reason that our customers come first, every time.
Travel Counsellor work harder than any other company to make their customers feel valued. We must be doing something right as we have a world leading customer satisfaction score of 96%.
Take a look at some of the things that Travel Counsellor customers had to say about them;
"Chantel is completely magical, magnificent and amazing. We love her extraordinary abilities" Carmen Clews, a customer of Chantel Smuts
"Chris has to be the BEST travel agent in the World! We couldn't do what we do without him!" Susan Bond, Customer of Chris van den Berg
"Fluffy thinks about the 'small' things which we don't always have time to look into. She is helpful and knowledgeable." Belinda Stein, a customer of Fluffy Dilger
"Debbie goes out of her way to make travelling stress free. It's customer service as its best" Deano Kangleas, a customer of Debbie Taylor
As a Travel Counsellor there is no directional selling. You are free to choose the product that is right for your customer - no more being told which product you must sell.
We will give you the tools to get to know your customers, we will help you to understand their needs and desires. These insights will enable you to tailor-make your customers dream travel experience. We will never tell you that you need to sell one supplier over another.
As a Travel Counsellor we will take care of much of our admin. This give you more time to focus on what you do best! Selling travel and delivering exceptional customer service.
As a Travel Counsellor, you’ll have the freedom to build personal relationships with your customers. By understanding their needs and desires, you will be able to build the perfect travel experience, every time.
Would giving your customers the best possible service make your world better? If your answer is yes then we would love to chat to you.