Travel businesses are absolutely dependent on technology – it is an integral part of everything we do. As a result, the best possible equipment and 24/7 IT support must be available to ITCs. If this is not provided by the host company, it can end up being very costly and difficult to manage.
Technology doesn’t only extend to the hardware and generic software used daily. Personalisation is a very hot topic and widely considered the future of travel. Technology plays a pivotal part in the growth in personalisation, with customer-facing apps and predictive analysis revolutionising marketing to customers and dramatically improving user experience. All mainstream travel agencies are trying to keep up with this trend.
Prospective ITC’s should ask themselves:
To be competitive how will I get access to this technology and at what cost?
Will I still have the upper hand when the technology moves beyond my current knowledge and skill level?
Who will provide the training to keep my business successful when this inevitably happens?
Who will develop the technology and at what cost will this come?
Every day we speak to travel professionals who like yourself are considering starting their own travel business. You like them, might have loads of questions and not sure how it all works. Why not give me a call and I can explain how it all works. You can also sign up to attend an online demo. We love being able to help professionals like yourself reach their potential, both with their businesses and in their personal lives!