This is the second time that we have won this award, once in 2014 and now again in 2020. Our very first Queens Award that we won was in 2003 for Innovation where we were recognised for our future-facing business model enabling experienced travel professionals to run their businesses from home and be available for their customers around the clock. What is more is that we are the only travel company to have won a Queens Award.
Our most recent award was awarded to us on the Queen’s birthday, Tuesday 21 April 2020. 20% of Travel Counsellors business is now generated outside of the UK.
Mladen Lukic, General Manger for Travel Counsellors says, “We’re so proud to have played a part in winning the Queen’s Award for Enterprise in International Trade for our second time. It is a fantastic business accolade and a great testament to how far the company has come in building our global community of like-minded travel entrepreneurs. The company has over 1900 franchisees who operate across seven countries, across four continents, who all share the same passion for customer care and providing a uniquely personal travel service in both leisure and corporate markets."
Mladen continues, “As a people-focussed business first and foremost, this award is truly down to our people their hard work, passion and dedication from our colleagues and franchisees in South Africa that has been shown over the last 13 years showing true care for customers, and for each other.”
Travel Counsellors operates in seven countries, including South Africa, the UK, the Netherlands, Belgium, Ireland, the UAE and Australia. We join 128 companies who have demonstrated outstanding achievement in the international trade category, with all winners personally approved by the UK’s royal family.
Travel Counsellors CEO, Steve Byrne adds, “We will continue to navigate through a challenging time for the travel industry. Our culture of the business, the power of showing care and the trusted relationships that our platform enables our franchisees to build with their customers, means that we are well placed to bounce back strongly."
“With travellers across the globe increasingly seeking and appreciating the benefit and assurance of real, human, expert advice and guidance through these uncertain times, the true value of relying on an experienced, trusted travel professional shines through. We are looking forward to the future with optimism, and to the time when people can continue to explore the world again and do so in the most sustainable ways possible.”
Celebrating its 26th year in business, the latest accolade represents a trio of Queen’s Award wins for Travel Counsellors. The company’s first win for Innovation in 2003 was in recognition of a future-facing business model enabling experienced, travel professionals to run their businesses from home and be available for their customers around the clock.
If travel and customer care is your passion, then why not explore the opportunity to find out how Travel Counsellor could support you to starting your very own travel business. If this is of interest to you then please get in touch.