“Rising overheads, falling commissions, declining profits, increasing overheads, bonding costs, admin issues and staff redundancies to name a few, have taken the shine off businesses...”
Mladen Lukic, Director of Travel Counsellors with more than 36 years of industry experience adds “These issues coupled with the massive shift in technological advances & the need for Duty of Care and a highly personalised service in travel means that travel agents can slip further behind. Keeping up requires massive investment which is where Travel Counsellors fits in. Joining Travel Counsellors will puts you at the forefront of technology."
Travel Counsellors has created the most robust business support package in the marketplace: First Class support in IT, sales, marketing, training, helpdesk, accounts and administration – all underpinning you and your business.
Unrivalled Administration Support: Ticketing, BSP, ADM Resolution, Client Documentation, Complaint Handling etc.
• Award winning IT. You will get access to your own Customer Relationship Management System. This holds your client personal information securely. Your Marketing Contact Centre will streamline personalised marketing to your customers.
• A customer Travel MYTC App will enable your customers to be able to contact you in one tap. Customers can make quick and secure payments towards their trip. Customers can view & approve quotes. They can access their travel docs, vouchers and boarding passes in a single place and so much more...
• You will have access to an intranet, you will see stats personalised to your business.
• You will get your own personlised leisure website and a personalised business website...
• A Dynamic Packaging System where you can set the mark-up. You can tailor-make your own travel packages.
• The Best Commercial Deals from local and overseas suppliers.
• Office set-up kit including; a laptop loaded with Microsoft packages. A personalised email signature, internet, Galileo GDS & marketing materials. A business development Coach who will help you to build and scale your business
• A corporate travel specialist who will help you to go out and to pitch for tenders.
• Retain your relationships with your customers The independence to sell the product that’s right for you and your customer
“This could be the single best route for owners who want to continue building their business. You will remain competitive and maintain control of your business.” Says Mladen.
Speak to someone who understands… and who has helped many other business owners transition their business home. If you would like to have a confidential chat then please get in touch.