Duty Office Executive (Corporate)

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

Main duties and responsibilities

Providing operational 24/7 support, 365 days a year, to our Corporate Global Travel Counsellors by monitoring Worldwide events, FCO advice and alerts from other Trade Partners. Will then be proactive in running reports to identify any bookings affected and communicating updates to our Corporate Travel Counsellors. Offering support to Corporate Travel Counsellors for any in-resort issues or emergency situations.Night Shifts includes 12hr shifts on a 4 day on 4 days off rota basis.

Skills and Experience required

• A proven background in a similar Travel based role. (Minimum 05 years Senior Corporate consultant)
• Experience of and able to work unusual hours/out of hours support.
• Advanced Fares and ticketing experience using Galileo / Smartpoint (at least 4 years’ experience)
• Understanding fare rules to allow the processing of voluntary changes to scheduled flights including IT, consolidated, corporate and published tickets.
• Handling duty office or in-resort matters.
• Familiar with hotel room rates, availability, and contracts.
• Ensure compliance in all aspects of travel procedures.
• IT literate with advanced knowledge of MS Office, especially Excel.
• Ability to build rapport and engage with all types of individuals, shares a passion for delivering excellent customer service.
• Excellent time-management and prioritisation skills, able to multitask and thrives under pressure.Ability to meet deadlines, targets and attention to detail critical.
• Ability to work with minimum supervision, taking ownership of tasks, maintaining focus when tight deadlines are required.
• A confident communicator, helpful when dealing with queries over the phone, by email and in person.
• Shows creative thinking when solving problems, wanting to resolve these as quickly as possible.

To be successful in this role you will be:

• You will be a role model for our business values, using your personality and behaviours, to maintain integrity and a can-do attitude.
• You will have a willingness to go the extra mile and always strive to seek job satisfaction.
• You will have the ability to think digitally as we continue to evolve as a digital first business, and that means we need you to have the right knowledge, skills and appetite to effectively use digital systems to support delivery of an efficient, robust finance environment.
• You always bring your authentic self to work.
• You pride yourself on building loyal and mutual trusting relationships with colleagues, TCs and supplier partners.
• You will respect and value diversity, creating an environment that is inclusive of all.
• You will be focused on your own personal development as well as the future of our business, contributing new and innovate ideas and ways of working.
• You actively seek out opportunities and find meaningfulness at work.
• You will not be afraid to use your voice to challenge or reinforce the status quo, guided by our values and behaviours
• Highly motivated, ambitious, driven by success and comfortable working towards targets

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment Statement

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.