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A window into our world

Personal experiences, inspiring stories, thoughts, case studies and exciting news, you’ll find it all here.

Travel Counsellors Embrace Digital Tools to Grow Their Business

Technology

The ‘myTC’ app is just one of the digital tools our Travel Counsellors have at their disposal. Since its launch, the app has seen a 20% increase in the conversion rate of quotes to bookings, when compared to other digital marketing tools.

How to create the perfect home office

Insights

When you start your own business, there is a lot to think about. But there are plenty of fun things to be done too, and one of these is creating your very own office.

The power of storytelling in the travel industry

Insights

It’s not just the kids that love a good story – they are what make us tick, from a plot in soap, a good book, play or snappy headline that captures our attention, such as the recent ‘travel agent secures booking whilst in hospital’.

Why caring and kindness aren't just 'nice things'

Opinion

Caring and kindness are not just ‘nice things to do’ – this is a key trend showing a customer that you care like a friend, be that through face to face interaction or sharing such positive stories on social media.

AI doesn’t need to replace jobs - it can enhance them

Opinion

While the personal touch remains critical to our business practice, we do recognise the enormous potential that technology has when it comes to supporting these personal relationships.

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