The Travel Counsellor business model is one of the most unique work-from-home enterprises around. Based on a 25 year track record and an extremely high rate of franchisee satisfaction (97% of Travel Counsellors say they love their jobs), Travel Counsellors is the top work-from-home travel company of its kind.
Our model is based on a 60:40 split. 60% of the profit goes to you and 40% goes back to the company, which in turn, supports your business with the technology and operational support unlike any other.
Travel Counsellors is a travel company built on state-of-the-art technology, and every year we bring you new and improved services. In 2018 alone, we spent $11 million ($6,330 per Travel Counsellor) on revamping our technology offering to agents.
Here are some of the benefits you will enjoy as a Travel Counsellor:
1. Unique business toolkit
The two main tools of a Travel Counsellor are the Phenix booking system and the myTC app. Phenix is a game changer that allows you to tailor and build bespoke packages, selecting from an extensive range of suppliers. You can put together and send off a quote in as little as 7 minutes.
The myTC app is seamless link between you and your customer - a ‘TC in your customer’s pocket’. Customers can do everything in one place from checking flight details to paying for their accommodation. They even get instant alerts if their flights are changed.
Users have given it a 4.8/5 rating and for Travel Counsellors, the app has delivered a 25% increase in conversions, from quotes to purchase.
2. Full financial protection for your customers
With Travel Counsellors, your customers’ bookings are fully guaranteed giving your customers the peace of mind should their plans not eventuate due to unforeseen circumstances. For example, if an airline collapses, a hotel suddenly closes, or a travel operator goes out of business, you or your customer won’t be out of pocket.
3. 24/7 duty office support
Travel is a 24-hour business. That’s why we offer round-the-clock duty office support. The duty officer monitors worldwide events. Should an issue arise that may affect your customers - such as a severe weather warning preventing flights - you and your customers will be notified immediately. “Just having that assistance when I’m asleep for my clients on the other side of the world has made all the difference,” said Travel Counsellor Jake Cassar from Victoria.
4. Comprehensive E-learning resources
As a Travel Counsellor, you will have opportunities for continuous learning and self-development. Your toolkit includes access to over 4500 interactive videos and training courses to deepen your knowledge in all things related to the travel business from product and destination knowledge to social media guides.
There’s also TCTV - a series of live broadcasts and webinars running throughout the week to keep you up to date on the lasting happenings at Travel Counsellors.
5. 24/7 global support from head office
As a Travel Counsellor, you are working on your own but you’re never really alone. Head office is always at hand to provide all kinds of support covering finance, marketing, product, IT and administration, so you can focus on doing what you love - creating incredible holiday experiences for your customers.
Many Travel Counsellors call head office at least once a day for support. As one Travel Counsellor said, “Even though it looks so easy that I’m doing it, in the end there’s about six other people, if not more, who are actually driving my business to make it succeed.”
At the end of the day, we call it the Travel Trinity or TC 360. When a customer travels, someone will be there from start to finish (the Travel Counsellor). They will have 24-hour access to information (MyTC app). And a team of people to back them up at all times (24/7 duty office). This is the Travel Counsellors offering, and it is what sets us apart. To find out more about becoming a Travel Counsellor, give us a call or drop us a line.