Our Culture

At Travel Counsellors, we build lasting relationships, enabling us to create inspiring journeys for our customers, our people and our communities.

We do it by putting people at the heart of everything we do.

And why do we do it? Because we care.

A people-first culture

It’s safe to say that at Travel Counsellors, people are our passion. We’re focused on finding, attracting, developing and keeping the very best talent. We nurture a high-performance, people-orientated culture that drives results and brings out the best in everyone.

We strive for continuous improvement and are always looking at how we can make our culture even better.

It’s a people-first culture.

We Care

At Travel Counsellors, our passion for caring informs everything we do, and forms what we call our CARE values:

Collaborate

  • We engage, we listen and share. We are one team, united in our goals and successes, and we are stronger, together

Above and beyond

  • We always go the extra mile. Being personal is our passion and we strive for service excellence in everything we do

Responsible

  • We do the right thing by our people, our customers and the wider community. We are in the business of making people’s lives better

Empower

  • We trust and encourage our people to be the best they can be. There are no limits to what we can achieve

Building lasting relationships

Our business model is built on creating lasting relationships with our customers. It's why we have one of the highest customer satisfaction scores of any travel company in the world, with 95% of our customers saying they would book with us again.

“I can't tell you how excited I am to be heading to India and I’m incredibly grateful to Travel Counsellors for making it happen.”

Nadia Clarke, customer of Travel Counsellor, Richard Thompson

97% of Travel Counsellors love their job

work in our global team today 1,800

“I love how unique the company is when it comes to family values and looking after people. I'm valued, and my opinion counts. ”

Vic Fox, Global PR & Communications Manager

"I was an admiring supplier for many years, before joining Travel Counsellors. The culture is unique - it’s real and not just a poster on the kitchen wall. Our people genuinely care. "

Kaylene Shuttlewood - Managing Director, Australia.

The Travel Counsellors community

We’re a business based on caring for our people, our customers and our communities. Our duty of care starts with the local area in which we live and work, and extends to the global communities to which we send our customers every day. We believe that the world should be enjoyed by everyone, and that we have a responsibility to work together to make this possible. This belief forms the basis of our commitment to Corporate Social Responsibility.

Giving back

Watch our video to find out more about how we give back; supporting local communities and valuable causes close to our hearts.

More about us

Community causes

Learn more about the initiatives we've been getting involved with recently at Travel Counsellors:

A future without limits for everyone

Our people are at the heart of everything we do. With a caring, can-do attitude, our global community of travel professionals feel connected, valued and motivated to be the best they can be, and to do the right thing by our customers.

"We often describe ourselves as one big family. If you want to grow as a person and a professional and you are driven to do so, this is the place to be. "

Marianne Grimshaw - Accounts Manager

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