Travel Counsellors' Company Culture

At Travel Counsellors, we build lasting relationships, enabling us to create inspiring journeys for our customers, our people, and our communities.

We do it by putting people at the heart of everything we do. Why? Because we care.

Our company culture makes people the priority

At Travel Counsellors, our ethos is based on putting our customers and our internal community of people at the heart of everything we do. Only then can we build lasting relationships and create inspiring journeys for our clients.

We’re focused on attracting, developing, and retaining the best talent by nurturing a high-performance, people-oriented culture that drives results and brings out the best in everyone. As we strive for continuous improvement, we never stop looking for ways to improve our culture.

The Travel Counsellors core values

A passion for caring informs everything we do, and forms what we call our CARE values:


  • Working for Travel Counsellors means you'll be taken care of. Doing the right thing for our people, customers, and clients is the golden thread that runs through our business and connects us.
  • We currently offer a variety of personal wellbeing benefits, including mindfulness training and access to professional counselling services.


  • Everything we create is powered by the human touch. Forging relationships with customers and clients means we'll always understand their needs and do what's best for them.
  • We’re dedicated to creating an enjoyable work culture for our Travel Counsellors and rewarding a job well done. We host regular local socials and family events to develop employee communities, and we launched our TC Kids Initiative for the parents.


  • We don't just take opportunities - we create them. Supported by a global team of experts of around 1,900 Travel Counsellors, we continuously challenge the status quo, striving to be better, act bolder and think bigger.


  • We're committed to positively impacting the world around us. That’s why we introduced our “Make a Difference days”. Employees are given three days paid leave each year to take part in events to raise money for charity.
  • We also work closely with an international charity, The Travel Foundation, to promote responsible travel and sustainable tourism. Watch our video to find out more about how we give back to our planet and local communities:

The company culture impact on customers and employees

Our company culture is built on making sure that every member of our community feels happy, supported, and valued.

The power of relationships

Our business model is built on creating lasting relationships with our customers. It's why we have one of the highest customer satisfaction scores of any travel company in the world, with 95% of our customers saying they would book with us again.

“I can't tell you how excited I am to be heading to India and I’m incredibly grateful to Travel Counsellors for making it happen.”

Nadia Clarke, customer of Travel Counsellor, Richard Thompson

97% of Travel Counsellors love their job

2000 people in our global community

“I love how unique the company is when it comes to family values and looking after people. I'm valued, and my opinion counts. ”

Vic Fox, Global PR & Communications Manager

Community causes

Learn more about the initiatives we've been getting involved with recently at Travel Counsellors:

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