Our Tools

With a £6 million investment in technology in the last year alone, we're continually investing in our business.

We provide one integrated digital platform so that you can do your job, brilliantly.

Tech savvy at Travel Counsellors

Travel Counsellors is a technology-enabled travel business, famous for the way it cares for its customers and its people. We encourage ideas and innovation.

This is most evident in our tech, which is why a 90-strong IT team keep our systems and security cutting-edge.

For our Travel Counsellors and their customers.

The best digitally-enabled platform in the industry

Our integrated booking platform, Phenix, allows you to create and send bespoke itineraries to your customers. As a Travel Counsellor, you’ll have a say in its ongoing development. We created it for you, to provide unparalleled service to your customers.

Phenix - your unique competitive advantage

Our in-house booking platform, Phenix, provides you with one easy to use, integrated system for everything you'll need.

Sell what’s right for your customer

  • 450,000 types of filtered, searchable accommodation
  • Flights, attractions, cruises, tours – all in one place

Get the best price

  • Automated price comparison
  • Access to 1,000's of approved, trusted suppliers

Global buying power, local expertise

  • Over 1,000 direct contracts with major suppliers
  • More than 30 trusted DMC partners around the globe

One integrated digital platform

  • All your transactions in one place
  • Booking platform and contacts synced with customer app

Increased conversion with myTC app

  • Convenient, bespoke quotes for your customers with our app
  • Increased conversion of 20% using the app

Your feedback counts

  • Your feedback shapes our technology development
  • Tech updates released every 3 weeks

Is it hard to learn a new system?

Jo McDonnell, Gold Travel Counsellor, says:

"Phenix is intuitive and easy to use. You’ll be fully trained, and you won’t believe how simple it is. It’s brilliant having all our tools in one place."

> More about our training

What can I sell?

Ann Spencer, Phenix Development & Training, says:

"You’ll have total freedom to sell what’s right for your customer, from bespoke tailor-made itineraries to third-party tour operators. It’s your call whether to specialise or sell everything!"

> More about how it works

Will I get any support?

Rebecca Whitmore, Travel Counsellor, says:

"The support network is amazing. I regularly meet up with other Travel Counsellors in my area. And head office are always just a call, skype or screen-share away for help and advice."

> More about our support

Phenix and myTC – the ideal combination

Phenix, and the synced myTC app, are perfect complementary tech partners. Together they provide integrated quotes, bespoke itineraries and real-time travel updates to your customers, pre-, mid-, and post-travel.

myTC – your ‘TC’ in your pocket

Find out why our customers and our Travel Counsellors love our app, and how it has helped us achieve a 20% increase in conversion.

Continually improve your business

As a Travel Counsellor, you’ll want yours to be the best travel business possible. So, you’ll always be learning.

"Our myTC app has made a big difference, not only the level of service I can offer my customers, but the increased success I have with conversions and customer engagement by using it. "

Helen Parker - Travel Counsellor

Interested in becoming a Travel Counsellor?

It’s a big decision to start your own travel business, that’s why we’re on hand to help you.

Talk to us