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In the past, their input has helped shape our in-house technology:
Phenix: An in-house travel booking system that allows you to personalise holidays for your clients. Everything from flights, hotels, and attractions are all in one place.
Our travel tools and technology
With a £7 million investment in technology in the last year alone, we're continually investing in our business.
We provide one integrated digital platform so that you can do your job, brilliantly.
Technology that works for our team and our customers
We’re a proud technology-enabled travel business. If our Travel Counsellors have an idea of how we can use technology to drive innovation for customers, we’re all ears.
Meet Phenix, your unique competitive advantage
Our in-house travel booking system, Phenix, provides a single, simple, integrated system for everything you'll need.
Sell what’s right for your customer
- 450,000 filtered, searchable accommodation options
- Flights, attractions, cruises, tours – all in one place
The best price, always
- Automated price comparison
- Access to 1,000s of approved, trusted suppliers
Global buying power, local expertise
- Over 1,000 direct contracts with major suppliers
- More than 40 trusted DMC partners around the globe
One integrated digital platform
- All your transactions in a central location
- Booking platform and contacts synced with customer app
Increased conversion with myTC app
- Get convenient, bespoke quotes for your customers through our app
- Increased conversion of 25% using the app
Your feedback counts
- You have a say in helping to shape our technology
- Tech updates are released every three weeks
myTC is the partner in your pocket
With our myTC mobile app, you have the power to manage your travel business right at your fingertips. And the best part? When you make updates or changes in the Phenix booking system, they automatically reflect in the myTC app.
Watch the video to see why our customers and Travel Counsellors love our app and how it’s helped achieve a 25% increase in conversion.
Our tech dream team - Phenix and myTC
Phenix, and the integrated myTC mobile app, are perfect complementary tech partners. Working together, they provide engaging quotes, bespoke itineraries and real-time travel updates to your customers before, during and after their travels.
Your ongoing training and development
As a Travel Counsellor, you’ll want your travel business to be the best business possible - and we'll help you get there with our training and development opportunities.
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E-learning
From product and destination knowledge to social media and 'how to' guides, over 4,500 interactive videos, and training courses can be found in our e-learning system, Discover.
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TCTV
With live broadcasts and webinars running throughout the week, tune in to our in-house media to keep up to speed with all the new developments at Travel Counsellors.
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Accelerate your Business
Our Accelerator and Going for Gold initiatives provide concrete steps to scale and grow your business. These tried and tested programmes contain the secrets to taking your business to the next level.
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Brand Centre
Everything needed to create your brand is here — all the marketing collateral you can think of, from posters to keyrings, mugs and more.
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Contact Centre
Your own personal customer database and analytics tool, allowing sophisticated segmentation to better understand and market to your customers. Manage records and marketing lists, create and send your own marketing, or let us do it for you.
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Online support from other Travel Counsellors
Our community hub, 'TC World', gives you instant access to the invaluable local knowledge and experience of 1,900 fellow Travel Counsellors around the globe.
"Our myTC app has made a big difference, not only the level of service I can offer my customers, but the increased success I have with conversions and customer engagement by using it. "
