Our Tools

With a £7 million investment in technology in the last year alone, we're continually investing in our business.

We provide one integrated digital platform so that you can do your job, brilliantly.

Tech savvy at Travel Counsellors

Travel Counsellors is a technology-enabled travel business, famous for the way it cares for its customers and its people.

We encourage ideas from our Travel Counsellors to drive innovation for their customers.

This is most evident in our tech; our bespoke booking platform, Phenix, and integrated customer portal and mobile app, myTC.

The best digitally-enabled platform in the industry

Our in-house booking platform Phenix, allows Travel Counsellors to tailor-make bespoke holidays for their clients and control the margin they make. David Jones explains how Phenix enables him to act as the tour operator.

Phenix - your unique competitive advantage

Our in-house booking platform, Phenix, provides you with one easy to use, integrated system for everything you'll need.

Sell what’s right for your customer

  • 450,000 types of filtered, searchable accommodation
  • Flights, attractions, cruises, tours – all in one place

Get the best price

  • Automated price comparison
  • Access to 1,000's of approved, trusted suppliers

Global buying power, local expertise

  • Over 1,000 direct contracts with major suppliers
  • More than 30 trusted DMC partners around the globe

One integrated digital platform

  • All your transactions in one place
  • Booking platform and contacts synced with customer app

Increased conversion with myTC app

  • Convenient, bespoke quotes for your customers with our app
  • Increased conversion of 25% using the app

Your feedback counts

  • Your feedback shapes our technology development
  • Tech updates released every 3 weeks

Is it hard to learn a new system?

Gaynor Burgess, Travel Counsellor

"Phenix is intuitive and easy to use. You’ll be fully trained, and you won’t believe how simple it is. It’s brilliant having all our tools in one place"

> More about our training

What can I sell?

Sonia Brobbin, Travel Counsellor

"You’ll have total freedom to sell what’s right for your customer, from bespoke tailor-made itineraries to third-party tour operators. It’s your call whether to specialise, or sell everything"

> More about how it works

Will I get any support?

Andy La Gette, Travel Counsellor

"The support network is amazing. I regularly meet up with other Travel Counsellors in my area. And our global support team is always just a call, Skype or screen-share away for help and advice"

> More about our support

Phenix and myTC – the ideal combination

Phenix, and the integrated myTC mobile app, are perfect complementary tech partners. Together they provide engaging quotes, bespoke itineraries and real-time travel updates to your customers, pre-, mid-, and post-travel.

myTC – your ‘TC’ in your pocket

Find out why our customers and our Travel Counsellors love our app, and how it has helped us achieve a 25% increase in conversion.

Continually improve your business

As a Travel Counsellor, you’ll want yours to be the best travel business possible. So, you’ll always be learning.

"Our myTC app has made a big difference, not only the level of service I can offer my customers, but the increased success I have with conversions and customer engagement by using it. "

Lucy Althorpe - Travel Counsellor

Interested in becoming a Travel Counsellor?

It’s a big decision to start your own travel business, that’s why we’re on hand to help you.

Talk to us