Our Business Model

We’re the longest-established UK travel franchise, with more travel professionals running their businesses with us than any other. That’s proof that our model works.

What is our business model?

Our business model is built on partnerships. As a self-employed franchise holder arranging bespoke travel experiences for your customers, you’ll earn commission on the services you sell. Our commission is split 60/40 - 60% for you; 40% for us.
For that 40%, you’ll receive our unwavering support and continual investment in your business to see its success.
Although we’re a commission-based business, customer experience means everything to us. When presented with two-holiday options - one better for the customer and one better for your pocket - you’ll always put the customer first.
Become a Travel Counsellor, and you’ll become part of a unique global travel company.

Trust in our financial strength

It’s reassuring to know that everything you book with Travel Counsellors is financially protected, thanks to our unique Travel Trust.

This unrivalled level of cover holds your customers’ money in reserve, and only releases it to the supplier once they have travelled.

With this level of financial protection, we’ve successfully and seamlessly protected many of our overseas customers when things have gone wrong, such as supplier failure.

Why do we do this? Because we truly care about our customers.

How we make planning a holiday simple

Our booking platform Phenix and the integrated myTC mobile app are game-changers in allowing you to source and book the right holidays for your customers. It offers you the control and freedom to:

Earn higher levels of commission by creating bespoke travel itineraries quickly and easily
Filter and select flights, transfers, accommodation and services from a host of trusted travel partners, all on one digital platform
Wrap everything up with extensive financial protection, giving peace of mind to your customer and delivering a unique travel experience that can’t be bought elsewhere

Or maybe you want to act as the travel agent and book with one of our third-party travel providers? You have complete flexibility to do what's right for your customer.

Find out more about the tools we use.

Living the dream while creating memories

Are you passionate about turning your dreams of running your own business into a reality? Our team of expert coaches is here to make it happen, guiding you every step of the way. With their support, you'll embark on an exciting journey of starting your own travel agency, fueled by curiosity, positivity, and boundless energy.

Our pragmatic and caring approach ensures that we are responsive to your needs, diligent in our efforts, and always polite in our interactions. We understand the importance of building relationships and are committed to assisting you with networking and attracting new business.

And the results speak for themselves. Our approach is built on fostering strong connections with clients, resulting in a higher number of repeat bookings from customers who truly value our expertise and exceptional service. In fact, we’re rated highly on Trustpilot, garnering an impressive 4.9 out of 5 stars.

Learn more about how we support you.

We have everything you need to succeed

Industry-leading tools and technology, world-leading training, ongoing support and a warm welcome into a fantastic, unique global travel company. In short, we’ll provide everything required to make yours a successful travel franchise business.

To succeed, you’ll need to be:

Be eligible to work in the UK
Commit to it, full-time - the hours you work are up to you, but you need to dedicate time to be a success
Understand that you’ll be running your own business, on commission-only

Our support never wavers

We’re as ambitious as you, and the support we offer helps you take your career where you want it to go:

Best-in-class training

Tailored, industry-leading training, whatever your background
Continual guidance as you set up and grow your business

Assistance that goes the extra mile

You’re self-employed, so you call the shots
We give you the peace of mind knowing that you’re backed by our support team 24/7

The technology to deliver

Our integrated booking platform, Phenix, and associated customer portal are integral to how we run business
£7m annual investment in our tech means you have the best tools in the industry

Credibility that money can’t buy

Our unique industry standing is a powerful ally as you set up your own franchise
1,900 global colleagues provide instant expertise and an invaluable support network

Developing you and your business

ILM-qualified business coaches to increase your skills and confidence
Continual learning and development to help grow your knowledge and your business

Clear communication

Daily media keeps you abreast of developments at Travel Counsellors and across the travel industry
Webinars, TV shows, forums and message boards keep you informed and included

Are you ready to become a Travel Counsellor?

We know it’s a big career decision, and that’s why we’re here to help you make it. Get in touch and speak to one of our experts today to learn more about travel agent jobs and how you can take control of your career.

Come and talk to us