What do we do?
What better way to show what our franchisees do every day than have our customers do it for us. Each video here was taken by one of our customers and sent in to us via social media.
About Travel Counsellors
We’re a global travel business with customer care in our DNA. We empower brilliant people with a passion for travel to run their own corporate or leisure travel businesses, taking care of the travel arrangements of more than 450,000 customers each year.
Our ethos is to be the world's most caring travel homeworking company
Putting people at the heart of everything we do, we provide entrepreneurs with the tools, technology and support to build flourishing leisure and corporate travel businesses as part of a company that truly cares.
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1,900
Travel Counsellors globally
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140,000
itineraries booked annually
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1994
the year we were founded
Our Story
Travel Counsellors was founded in 1994 with a desire to provide customers with the best travel experiences possible, and to create inspiring career opportunities for people who have a passion for travel.
Now operating as a truly international business across six countries, we’ve come a long way since we started.
A culture of caring
We’re in the business of changing lives. We nurture a people-first culture, with care at the heart of everything we do.
We lead by example
- We live and breathe the values that make us special
- We all take responsibility as role models in our business
We nurture
- We guide, we don’t instruct; and we nurture creativity
- We empower our people to be the best version of themselves
We’re a connected team
- Our clear vision and strategy mean we really know our ‘why’
- We’re united by a clear sense of purpose and a shared set of values
We trust
- Our environment is open and honest, and we encourage 360° feedback
- We trust our people, empowering them to make decisions about how they work
We grow
- We’re passionate about attracting and developing the best talent to deliver our vision
- We encourage learning and development, and strive for continual improvement
We support & celebrate
- Our culture is caring and supportive
- We love celebrating our success and rewarding our people
Trusted Travel
When it comes to travel, it’s important to know you're booking with someone you can trust. As a company that truly cares, we place trust at the centre of everything we do. Our business model is built on establishing trusted personal relationships with our all of customers, whether that’s our leisure holidaymakers or our business travellers.
We underpin our unique personal service with our own Travel Trust financial protection for customers, as well the reassurance provided by our ATOL and IATA licences. We work in partnership with thousands of hand-picked suppliers and trusted travel providers around the globe to ensure our customers receive the highest possible levels of protection, care, support and service wherever and whenever they travel with us.
A global team
Travel Counsellors is a truly international business, operating in the UK, Ireland, South Africa, UAE, Belgium and the Netherlands. We’re a connected community of travel professionals; sharing knowledge, local insights and success stories.
“You'll be empowered to work on things you're passionate about. You'll be given autonomy. Your ideas will matter.”
300 Members of support staff internationally
Repeat booking rate over 60%
“I love caring for my customers and growing my business as a result. Joining Travel Counsellors is the best thing I’ve done.”
Doing the right thing
Watch our short video and hear from Steve Byrne, CEO of Travel Counsellors, as he explains how our business works. He talks about the ethos of caring for customers and support for each other that underpins our people-based culture.