Get to know us: Travel Counsellors

We’re a global travel business with exceptional customer care in our DNA. We empower people with a passion for travel to run their own travel businesses, taking care of the travel arrangements of more than 450,000 customers each year.

Who are Travel Counsellors?

Travel Counsellors is a global travel business committed to providing you with all the tools, technology and support for starting a successful career.

You'll run a home-based travel agency with the freedom to set your own schedule and develop personal relationships with your clients, really understanding their preferences and crafting customised trips just for them. And with a wide network of travel suppliers all in one place on the Phenix in-house booking system, including airlines, hotels, and tour operators, you'll have all the resources you need to create unforgettable itineraries with ease.

In short, we’ll give you all the support and tools you need to make a successful travel business!

We aim high – to be the world’s most caring travel homeworking company.

We put people above all else. You can see that in how we help you constantly learn and grow with training tools and guidance that enhance your business skills and knowledge. We provide everything you need to build flourishing leisure and corporate travel businesses as part of a company that truly cares.

What do we do?

We're a community of people from all walks of life who put ourselves in our customers shoes, curating their perfect trip and making it personal.

How it all began

Travel Counsellors was founded in 1994 with a desire to provide customers with the best travel experiences possible. We’re now a truly international business with teams across six countries including the UK, South Africa, and the United Arab Emirates.

We care in everything we do

We’re a people-first business, with care at the heart of our culture.

We lead by example

  • We live and breathe the values that make us special
  • We all take responsibility as role models in our business

We nurture

  • We guide, we don’t instruct, and we foster creativity
  • We empower our people to be the best version of themselves

We’re a connected team

  • Our clear vision and strategy mean we really know our ‘why’
  • We’re united by a clear sense of purpose and a shared set of values

We trust

  • Our environment is open and honest, and we encourage feedback
  • We trust our people, empowering them to make decisions that work for them

We grow

  • We’re passionate about attracting and developing the best talent to deliver our vision
  • We encourage learning and development by providing training courses and expert guidance

We support and celebrate

  • Our culture is caring and supportive
  • We love celebrating our success and rewarding our people
Learn more about our culture

Our diversity and inclusion ethos at Travel Counsellors

At Travel Counsellors, 'care' is more than a word; it's our way of life. This commitment to care shapes our culture, ensuring everyone feels a deep sense of belonging. We pride ourselves on embracing everyone's unique qualities, whether related to gender, race, religion, sexual orientation, ability, or a kaleidoscope of lived experiences. Our celebration of diversity mirrors our core values: Care, Human connection, and an Entrepreneurial spirit. By valuing everyone’s uniqueness, we cultivate a culture of care and connection, fuelling our drive for innovation and impactful outcomes.

Celebrating diversity is at the heart of what we do. We're dedicated to not just being a diverse and inclusive company but a community that's globally connected. For us, inclusivity is more than a tick box; it's a belief. Every story and voice in our team is crucial, shaping our collective future - a future we build together.

Join us in this journey. We welcome all of you, every part that makes you unique. Together, embracing 'care' and 'humanity', we make a real difference.

We put the trust into travel

It’s important to know you're booking travel with someone you can rely on. We put trust at the centre of everything we do and our business model is built on establishing trusted personal relationships with customers.

We underpin our unique personal service with our own Travel Trust financial protection for customers, as well the reassurance provided by our ATOL and IATA licences. And by working with thousands of hand-picked suppliers and trusted travel providers around the globe, we ensure customers receive the highest levels of protection, care, support, and service wherever and whenever they travel with us.

The world’s our office

Travel Counsellors is a truly international business, operating in the UK, Ireland, South Africa, UAE, Belgium and the Netherlands. We’re a connected community of travel professionals who share knowledge, local insights and success stories.

“You'll be empowered to work on things you're passionate about. You'll be given autonomy. Your ideas will matter.”

Lauren, Technology Service Desk Analyst

300 Members of support staff internationally

60% Repeat booking rate over

“I love caring for my customers and growing my business as a result. Joining Travel Counsellors is the best thing I’ve done.”

Lizzie, Travel Counsellor

We’re all about doing the right thing

Watch our short video and hear our CEO, Steve Byrne, explain how Travel Counsellors cares for its customers and the ethos of support that underpins our people-based culture.

Are you ready to work as a Travel Counsellor?

If you are ready to join our award-winning and constantly expanding global team, contact one of our experts today. Our support team will be able to assist with any queries you may have.

Come and talk to us