About Travel Counsellors

We’re a global travel business with customer care in our DNA. We empower brilliant people with a passion for travel to run their own corporate or leisure travel businesses, taking care of the travel arrangements of more than 450,000 customers each year.

Our ethos is to be the world's most caring travel homeworking company

Putting people at the heart of everything we do, we provide entrepreneurs with the tools, technology and support to build flourishing leisure and corporate travel businesses as part of a company that truly cares.

Our Story

The innovative, entrepreneurial spirit that Travel Counsellors was founded on over 20 years ago is as life-changing now as it was then. Travel Counsellors was born out of the desire to serve customers with the best travel experiences possible, and to create inspiring career opportunities for people who have a passion for travel.

Now operating as a truly international business across seven countries, we’ve come a long way since we were founded in 1994.

> Read our full story

Doing the right thing

Watch our short video and hear from Steve Byrne, CEO of Travel Counsellors, as he explains how our business works. He talks about the ethos of caring for customers and support for each other that underpins our people-based culture.

A culture of caring

We’re in the business of changing lives. We nurture a people-first culture, with care at the heart of everything we do.

We lead by example

  • We live and breathe the values that make us special
  • We all take responsibility as role models in our business

We nurture

  • We guide, we don’t instruct; and we nurture creativity
  • We empower our people to be the best version of themselves

We’re a connected team

  • Our clear vision and strategy mean we really know our ‘why’
  • We’re united by a clear sense of purpose and a shared set of values

We trust

  • Our environment is open and honest, and we encourage 360° feedback
  • We trust our people, empowering them to make decisions about how they work

We grow

  • We’re passionate about attracting and developing the best talent to deliver our vision
  • We encourage learning and development, and strive for continual improvement

We support & celebrate

  • Our culture is caring and supportive
  • We love celebrating our success and rewarding our people
More about our culture

Trusted Travel

When it comes to travel, it’s important to know you're booking with someone you can trust. As a company that truly cares, we place trust at the centre of everything we do. Our business model is built on establishing trusted personal relationships with our all of customers, whether that’s our leisure holidaymakers or our business travellers.

We underpin our unique personal service with our own Travel Trust financial protection for customers, as well the reassurance provided by our ATOL and IATA licences. We work in partnership with thousands of hand-picked suppliers and trusted travel providers around the globe to ensure our customers receive the highest possible levels of protection, care, support and service wherever and whenever they travel with us.

> More about our financial protection

A global team

Travel Counsellors is a truly international business, operating in the UK, Ireland, South Africa, UAE, Australia, Belgium and the Netherlands. We’re a connected community of travel professionals; sharing knowledge, local insights and success stories.

“You'll be empowered to work on things you're passionate about. You'll be given autonomy. Your ideas will matter.”

Lauren, Technology Service Desk Analyst

400 Members of support staff internationally

Repeat booking rate over 60%

“I love caring for my customers and growing my business as a result. Joining Travel Counsellors is the best thing I’ve done.”

Lizzie, Travel Counsellor

Need more information?

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