Besides providing unforgettable holiday memories, Travel Counsellors are famous for their world-leading customer service. And by running a business based on personal relationships and getting to know the customer inside out, it comes naturally.
Our franchisees can sell the product which is exactly right for the customer, they wow their customers with a level of service they can’t get elsewhere and they keep them coming back time and time again.
We look at the reasons why an increasing number of companies are formalising “bleisure” travel policies and the benefits it can bring to your clients.
So far this year, our Travel Counsellors have packaged over 1,200 bookings directly with our DMCs through our in-house booking system Phenix, compared to 400 throughout 2016.
Caring and kindness are not just ‘nice things to do’ – this is a key trend showing a customer that you care like a friend, be that through face to face interaction or sharing such positive stories on social media.