Insights

Can I expect support as a home-based travel agent?

Now more than ever, travel agents need to feel the support of a caring network.

So, if you’re contemplating your next move and envision a future of being your own boss, but are equally worried about foregoing the support of an in-office role, you’re not alone.

The good news is, you can have the best of both worlds. More travel professionals start their home-based business with Travel Counsellors than any other home-working company because they benefit from the freedom of independence while still being cared for and supported by a global network of colleagues, technology and experts they can access 24/7.

Here’s how it works.

The benefits of working at home as a travel agent

The freedom and flexibility of working from home is the main drawcard for many agents who make the switch to becoming their own boss, but there are many more benefits you might not have thought about.

Flexibility and freedom

The daily grind of office life really works for some people. But for many of us, life isn’t as simple as a 9-5 work day and we require more flexibility to live our best lives and get ahead. The beauty of being a home-based travel agent is that you can completely set your own work schedule.

Have to drop the kids off for swimming practice? Go for it! Prefer an early start and having your afternoons free? Why not! And it’s not just a work from home schedule that gives you more freedom. Being a home-based travel agent means you can make your own decisions on how to run your business.

Remember those times you had a great idea but there was too much red tape in the way to execute it? Well, now’s your time to let those ideas shine.

Lower overheads

Even if you’ve dreamed of being your own boss in the past, you’ve probably thought there’s no way you could afford to make the dream a reality. Bricks and mortar locations require hefty overheads such as rent, body corp payments, utilities and all sorts of expenses that make it impossible for most without a substantial bank loan. Not the case for home-based agents. All you need to get started is the right attitude and a stable internet connection… That’s all!

How Travel Counsellors support their home-based travel professionals

Travel Counsellors understand that home-based agents need extra personal and business support to help them feel connected and to support the success of their business. We pride ourselves on not just being there for your marketing, administration and financial needs but also to support your personal wellbeing and growth as an individual.

Personal support

Sometimes we all need a little TLC to help us on our way. We see our Travel Counsellors like family which is why we nurture them with personal support initiatives such as:

  • Professional counselling
  • Mindfulness training
  • Life coaching
  • Family fun days
  • Social get-togethers

Our tools

Our integrated booking platform, Phenix, is the tech solution you’ve been waiting for. You can create and send bespoke itineraries to your customers and be supported by a skilled IT team who are always improving the system and supporting you with any questions you have about it.

With Phenix you can:

  • Search flights, accommodation, cruises and tours all in one place
  • Access over 1,000 direct contracts with major suppliers
  • Sync your booking platform and your contacts seamlessly
  • Get the best price with automated price comparisons
  • See all your transactions in the one place

The best part? Phenix increases conversion rates by 25%, supporting you to make more bookings, more often.

24/7 Duty office

Travel emergencies are never convenient and can occur at any time of the night or day. That’s why Travel Counsellors has a 24/7 duty office there to support you in case something goes wrong and your customer needs help getting back on track. Our team of experts can answer any of your questions as well as assist with logistical and ticketing solutions. With Travel Counsellors you can always feel secure knowing that help is there for you and your customers when it’s needed.

A global team working together

No man or woman should be an island and at Travel Counsellors, we don’t believe that being isolated is ideal for success. We do believe that being connected to a community of like minded travel professionals is essential for your wellbeing and ongoing business development. Just because Travel Counsellors work from home, doesn’t mean they feel alone. We have a multitude of events, functions and support to help foster a sense of community amongst all our valued agents who champion each other’s success and add to our overall company culture.

  • Our intranet and social boards give you 24/7 access to over 1,900 caring Travel Counsellor colleagues around the world who love answering your questions and being there for one another
  • Social events such as family fun days, supplier events and our famous national and international award nights gives Travel Counsellors plenty of opportunities to catch up, share successes and have a laugh throughout the year
  • Enjoy learning collaboratively with your colleagues by attending one of our many conferences

Support your development with continual learning

Travel Counsellors support your continued learning in a variety of ways. One of the most exciting initiatives for our network is access to an expert personal coach and mentor, who guides and supports you in every step of your business. They’ll also help to direct you to some of the 500+ e-learning courses that we offer, tailored to the needs of your development. These courses can be done from the comfort of your living room and at a pace that suits your lifestyle.

Learning support doesn’t have to be formal. You have a whole network of individual travel experts at your fingertips. Want to learn more about a topic? Throw up a question in our online forums and let your experienced colleagues teach you what they know!

Marketing support when you need it

When you’re busy helping, following up and taking bookings for clients it can be hard to find time in the day to market yourself and your business.

Travel Counsellors expert marketing team takes the stress out of promoting you and your business. Not only can they give you all the latest advice on digital marketing, creating a marketing strategy and engaging old customers, but they can also provide you with marketing collateral, such as brochures and luggage tags, through our dedicated Travel Counsellors Brand Centre.

What about support for day to day business needs?

The running of a business is more than just dealing with customers and working on fun marketing initiatives. There’s a range of more mundane tasks that can be frustratingly time consuming for independent business owners.

That’s why at Travel Counsellors we take care of many of your day-to-day business needs so that you can focus on what’s important - your customers.

We support you with:

  • Business grade telephone installation
  • Call recording services
  • Administrative processing such as payments, receipts, ticketing and documentation
  • Helpdesk access to keep your business running smoothly and securely

Financial support

Going it alone to open your own business comes with financial risk. There are numerous variables you have to worry about, and if something doesn’t go right on a customers’ trip, you may not be protected from the fallout.

Travel Counsellors protect our network from these worries. We offer financial trust protection to help you sleep easy at night as well as a unique service through our Phenix app which helps protect your customers' bookings from outside circumstances.

On top of this, all our Travel Counsellors are all covered by our professional indemnity insurance, meaning you can always feel safe and supported.

Should I become a home-based travel agent?

The travel industry is going through a shakeup right now, making it the perfect opportunity to evaluate what you really want from your career and plan for the future.

If that future is as a home-based travel agent, reaping the benefits of working for yourself, it doesn’t mean you're looking at a future of being isolated or alone.

Travel Counsellors have gone above and beyond to support our network during difficult periods, and it shows in our extremely high agent and customer satisfaction rates.

There is so much to love about being a home-based travel agent but at the end of the day, travel professionals love becoming Travel Counsellors because they know their global colleagues and our dedicated support staff are there for them every step of the way.

Ready to plan for your future? Contact our friendly team for a chat today.