Insights

Video: The best product, tech and training to build a cruise business

Our relationships with major cruise operators enable our Travel Counsellors to book cruise easily and at competitive prices – as well as benefiting from extra perks and training.

Supported by strong supplier relationships

Travel Counsellors offers you the best of both worlds; you have all the advantages of a large company – including industry-leading systems and strong supplier relationships – with the freedom to run your own business.

Thanks to our strong relationship with Celebrity Cruises, Travel Counsellors were some of the first to experience their newest ship, Celebrity Edge, as she sailed into Southampton ahead of her UK debut.

Leon Hand, Training Manager at Celebrity Cruises, says: “I love that with Travel Counsellors it’s one big family; I feel part of the TC community. It’s a warm approach; it’s all about success and what can we do to get you where you need to be.”

We have long-standing relationships with operators across the board in cruise, from family-favourites to niche suppliers to ultra-luxury cruise lines.

Hear what Peter Shanks, Managing Director at the luxury operator, Silversea has to say:

Supported with fantastic training

Janet Whittingham, Head of Cruise at Travel Counsellors, says, “Make use of all the open days and training events we run. Whether you are a complete novice seeking a career change, want to break into a new travel market, or are an experienced cruise travel agent, our cruise events can help you boost your sales.”

This was certainly true for Travel Counsellor Michelle Leonard.

Michelle was onboard MSC Bellissima (check out the video here) for her launch weekend and returned home from the event inspired and armed with the knowledge to make £25,000-worth of bookings just days later.

“I wouldn’t have been able to make those sales without going onboard the ship and sharing my experiences with clients,” says Michelle. “Straight after disembarking I sent an email to the customers I felt it suited best and had a great response.”

Supported by the best systems

Travel Counsellors is uniquely well placed to help serve differing desires and demographics – from ocean cruising, experience cruises, family events, river cruises and even onboard rock concerts!

Our franchisees can access more than 16 cruise operators on our in-house booking system, Phenix, and check availability live.

Phenix also help you to build detailed itineraries for your cruise customers – adding connecting flights, hotel stays, other excursions and attractions to build a unique package for each customer.

In this way, you can maximise your revenue while creating seamless, magical experiences for your clients.

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