Supporting our Travel Counsellors during the pandemic

Our duty of care to you

In your journey to discover more about running a travel franchise with Travel Counsellors, our focus on caring for people – our Travel Counsellor business owners, their customers, our colleagues and the communities we travel to and work within – should shine through.

We recognise the courage, vision and entrepreneurial drive it takes to launch a new venture, but never more so than at a time when travel is disrupted as it is currently.

That said, this time is also re-enforcing the benefit to customers in being able to trust in their own personal Travel Counsellor, and our business owners are doing an outstanding job in caring for their customers.

In turn, we’re continuing to support our Travel Counsellors and over the last few months we’ve launched a wealth of initiatives to support our franchisees in not only boosting their business, but supporting their personal wellbeing too.

Through what has been a challenging time for many people these initiatives, and our continued focus on caring for people, also forms our duty of care to you.

Your wellbeing is our No. 1 priority

Finding ways to promote mental wellbeing has always played a key role in our global community and helping people to be the very best version of themselves is at the heart of our culture and values.

This focus includes access to a qualified counsellor, a wealth of online resources on dealing with setbacks, plus motivational talks from business leaders across all industry sectors sharing personal stories of the challenges they’ve faced.

Over 50 of our support team colleagues are qualified mental health first aiders and available to talk to whenever you need a listening ear, as is the wider TC community of nearly 2000 people across the globe.

Feeling connected and having shared experiences are two of the greatest remedies, so the Travel Counsellors community has really come into it’s own over the past few months.

We’ll provide financial advice

No matter the circumstances you find yourself in, we’ll ensure that you have access to financial advice and resources to support you and your business.

Throughout the pandemic, we’ve highlighted ways for business owners to manage their budget and cashflow – from signposting help provided by dedicated Government schemes, to access to Travel Counsellors’ own welfare fund, created to support business owners experiencing financial difficulties caused by COVID-19.

We’ll find opportunity in adversity

Life in lockdown has provided us with the opportunity to pause and reset our business goals, both as a company and as individuals.

We’ve used this time to launch a ‘TC Training Festival’, which saw hundreds of business owners take part in virtual training to boost their knowledge and skills, with live webinars produced daily and available on demand to suit all time zones.

The event is the latest addition to the company’s continuous learning and development initiatives centred around our in-house training platform, COACH.

The digital training hub also includes dedicated courses on sustainable travel in collaboration with the Travel Foundation, with resources themed around positioning our Travel Counsellors’ businesses for a bright future.

We’ll keep you informed

It’s so important to keep a remote working community feeling connected to each other, so we take advantage of innovative technology to stay in touch.

Our dedicated ‘TCTV’ channel features daily broadcasts to keep business owners informed of the latest travel news so that they can show care and be there for their customers.

From internal message boards to Duty Office alerts, motivational speakers and the latest commercial supplier news, our internal communications channels have been relied upon more than ever.

We’ll always be here for you

We ensure we’re always there for our Travel Counsellors so that you can focus on the most important thing of all - looking after your customers.

The 24/7, personal service that Travel Counsellors have provided for their customers over the last few months and beyond will ensure a loyal following for the months and years to come.

So much so that Travel Counsellors topped MoneySavingExpert’s “best travel firms” for customer service during the pandemic, and we’ve maintained a five star rating on global customer review platform, Trustpilot.

Caring for people is at the heart of our business, and as you continue conversations with us you can be safe in the knowledge that as a Travel Counsellor franchisee we will put every effort into helping you to launch a successful business, as the world opens up for travel once more and we work together to rebuild a bright future.

All the best,


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