Luxury Travel Advisor

About us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

Role Description

Assisting our Travel Counsellors in creating bespoke amazing experiences for their customers.

Through collaboration, you will work with our Travel Counsellors on their Premium Leisure bookings within our booking platform “Phenix”, sourcing the best product, exceeding customer expectation.

This role is to support and encourage our Travel Counsellors to book their Premium Leisure enquiries through Phenix, increasing Phenix adoption and Margn %, avoiding booking off platform with 3rd Party operators.

This is a great opportunity for a team player who has exceptional people skills and a desire to help others. We are looking for someone to provide high touch and personal customer service, being one of the main points of contact for our Premium Leisure enquiries when our Travel Counsellors need support and guidance.

Principle Accountabilities

• Acting as a brand ambassador to provide professional and world class customer service when collaborating with our Travel Counsellors on Premium Leisure product.
• Supporting our Travel Counsellors to secure new bookings, including manual pricing from our directly contracted hotel partners and working with our Destination Management Partners across the globe, offering destination and product knowledge and assisting our Travel Counsellors to create bespoke itineraries for their customers.
• Managing voluntary and involuntary land / air changes to existing bookings
• Managing voluntary and involuntary booking cancelations
• Contributing to team discussion around process improvements
• Supporting our Travel Counsellors to adopt our digital support channels

Our benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 3 paid charity days
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive recruitment statement

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.