Connected Partner Manager

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

As an ambitious company, we are committed to become the number 1 Tour Operator in UK and we need someone dynamic, ambitious, hardworking and commercially astute who can help us to achieve this goal.

We are seeking a dynamic and relationship-driven Connected Partner Manager for a 10-month maternity cover to oversee and nurture our portfolio of integrated travel partners.

In this role, you’ll act as the key liaison between our company and connected partners (such as hotel chains and bedbanks), ensuring strong collaboration and seamless technical integration via our platform. You’ll play a critical role in maintaining business continuity and partner satisfaction during the maternity leave period.

Success is measured by your ability to drive partners performance to TTV targets as well as managing and improving relationship and funding with key partners.

Please note - this role will be a 12-month FTC position

Principal Accountabilities

Partner Relationship Management

Manage and maintain relationships with connected travel partners as well as Global brands and a few DMC’s, acting as the main point of contact during the maternity cover period. Weekly trading calls to gather insights and evaluate our performance against targets.

Negotiation:

Contract renewal with support from Head of Commercial. Negotiate with Connected partners best rates available, overrides, marketing partnerships.

Performance Monitoring

Closely monitor TTV and margin and support initiatives to drive performance, availability, and connectivity quality across partner accounts.

Monitoring performance against override with Head of Commercial

Integration Oversight

Support technical and commercial alignment with partners, working closely with product and engineering teams to optimize API integrations.

Operational Support

Ensure smooth day-to-day operations with partners, including issue resolution, content updates, and ongoing communication. Work with suppliers and tech department to push for improvement on API performance and reduce errors. Negotiate any costs for errors incurred by TC due to supplier’s fault.

Data Insights

Focusing on utilising data to provide actionable insights and support business decision making.

Cross-Functional Collaboration

Coordinate with internal teams (support, sales, marketing, tech ) to deliver partner initiatives and ensure a consistent experience.

Events & Conference support

Support the event team on confirmed events (Gold Trip & Conference) and make sure we facilitate any conversations .

Knowledge Transfer & Handover

Ensure thorough documentation and collaboration with the returning manager to support a smooth re-transition at the end of the maternity cover.

Override collection

Making sure that all override due are checked and collected by the finance team

Key Skills Required

• Account Management
• Data/numerical analysis
• Negotiation skills
• Stakeholder Management

Our Benefits

• Competitive salary
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com