Corporate Relationship Manager

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

The Corporate Relationship Manager plays a critical role in ensuring the growth, profitability, and operational success of TCs. The RM serves as a strategic partner to Travel Counsellors, providing ongoing support, guidance, and resources to help them achieve their business goals. The role focuses on optimizing operational performance, improving customer satisfaction, and increasing profitability through proactive problem-solving, training, and continuous business development.

Principal Accountabilities

Travel Counsellor Satisfaction & Retention: A key accountability is maintaining high TC satisfaction levels and minimizing turnover.

Financial Performance: Ensuring that Travel Counsellors meet or exceed sales and profitability goals. Collaborate with TCs to identify new and exciting business opportunities using the TC platform (TC Teams) Be the conduit between Head office and other departments. Support the roll-out of high performance initiatives and sales trainings.

Operational Efficiency: Driving improvements in operational processes that result in higher efficiency and client satisfaction.

Compliance & Brand Standards: Ensuring Travel Counsellors consistently meet or exceed brand standards and operational guidelines.

Training Effectiveness: Measuring the impact of training programs on Travel Counsellor performance. Cascade communications and business updates to TCs, ensuring alignment and clarity.

Adoption: Of all the available technology and tools Phenix, MyTC app, MyTC client suite and leveraging the brand assets to position their business in the market

Required Skills/Experience

• Coaching and/or Mentoring Experience
• Excellent communication skills
• Presenting data insights
• Problem Solving and critical thinking
• Excellent organisational skills
• Ability to build long terms relationships
• GDS knowledge preferential

Our Benefits

• Competitive salary + annual bonus scheme
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team attalentacquisition@travelcounsellors.com