Product Manager

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

You will be a senior specialist responsible for the strategy and performance of the Corporate digital product, platform, and experience. Your focus will be on developing, enhancing, and managing the overall user experience and satisfaction across the Corporate digital journey. With a strong background in product management and knowledge of the UK business travel sector, you will apply strategic thinking and a deep understanding of digital trends, user behaviour, and technology to deliver exceptional customer experiences.

Additionally, you will support the Director of Digital Products in the continuous improvement and development of the Digital Product function, with line management responsibilities for your supporting Product team colleagues.

Principal Accountabilities

• Product Management: You will build and define the Product Vision and Strategy, lead the Product Development lifecycle, develop a digital business strategy with measurable benefits, conduct market research, identify customer needs, and monitor KPIs to drive continuous improvement. You will also spend time understanding the wider market and proactively seek initiatives for innovation and product enhancements.
• Stakeholder Management: You will collaborate with Business Owners, ensuring stakeholder expectations are met and fostering strong relationships to support long-term product goals. You will be recognized as the senior product specialist responsible for the successful outcomes of the Corporate digital experience and products. Additionally, you will establish and maintain a feedback loop with users and stakeholders to continuously refine and improve the product.
• Line Management and Development: You will manage and develop the (UK) Business Analysts, while also developing your own personal and people leadership skills using the support available in the business.
• Senior Product Leadership: You will support the Director of Digital Products as a senior leader within the product team, driving continuous improvement and ensuring the team evolves to deliver high-value outcomes. You will represent the product team within the business and externally, ensuring its profile is recognized and valued by all stakeholders.
• Domain-specific Expertise: You will leverage your TMC background to provide the best possible user experience, gather and analyse feedback to identify areas for improvement, monitor KPIs related to customer experience, stay updated with industry trends, collaborate with cross-functional teams, and ensure our digital products are accessible and provide a seamless, intuitive experience.

Skills and Experience Required

Education:

• Bachelor's degree in fields such as Computer Science, Business Administration, Engineering, or related disciplines.
• Or certifications in Product Management, Business Analysis, or Agile methodologies are advantageous

Professional Experience:

• Substantial experience in product management, business analysis, or related roles within technology-driven industries.
• Proven track record of successfully delivering products or projects in collaboration with cross-functional team
• Ideally minimum of 3 years' experience working in or adjacent to (UK) Travel Management (Business travel / TMC) sector

Skills and Competencies:

• Strong analytical and problem-solving skills, capable of translating business requirements into actionable product features.
• Excellent communication and stakeholder management abilities to convey product vision and priorities effectively.
• Leadership qualities, including the ability to inspire and guide cross-functional teams towards achieving product goals, in addition to the line management of the Business Analyst role
• A solid understanding of the industry, market trends, and customer needs

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team attalentacquisition@travelcounsellors.com