Can you offer your clients exceptional duty of care?

Already working in corporate travel? You know better than anyone how critical duty of care is. When borders close overnight, storms ground flights, or a key traveller is stranded between meetings, it’s not just an itinerary at stake – it's business continuity, personal safety, and your professional reputation on the line.

If you feel your duty of care offering is limited by outdated systems, rigid policies, or a lack of real-time insight, you’re not alone. Many corporate travel professionals tell us they feel responsible for their travellers, but powerless to truly support them when it matters most.

At Travel Counsellors, we believe you shouldn’t have to choose between putting people first and growing a successful corporate travel business. Our model is built to empower you to deliver a level of care, responsiveness, and personal attention that goes far beyond a traditional TMC environment.

Put people at the heart of corporate travel

As a Corporate Travel Counsellor, you run your own business with the backing of our award-winning support teams, technology, and global community. This combination gives you the freedom to build deep, trusted relationships with your clients; while knowing you have the tools and support to act quickly when the unexpected happens.

You’re not just a name in a call centre queue or a ticketing contact on an email footer. You become a true extension of your client’s organisation: a trusted adviser who understands their travellers, their policies, and their risk profile, and who can react in real time when plans change.

Duty of care that goes beyond the itinerary

Corporate clients want more than just flights and hotel bookings. They want reassurance that, if something goes wrong, their travellers won’t be left to fend for themselves.

As a Travel Counsellor, you can:

• Proactively monitor disruption and reach out before the traveller even asks for help
• Offer personalised alternatives based on preferences, loyalty status, and schedule, not just the “next available flight”
• Liaise directly with suppliers while your client focuses on running their business
• Provide clear communication to travel managers and HR teams so they know where their people are and what support they are receiving

This level of duty of care builds loyalty not only with the travel manager, but with each individual traveller who experiences your support first-hand.

myTC Locate - real-time visibility when it matters most

Meaningful duty of care starts with knowing exactly where your clients are, what they’re doing and how potential risks might affect them. That’s where tools like myTC Locate, come in.

myTC Locate acts as an extension of your service, giving you and your clients the visibility and information you need to make confident decisions quickly. With it, you can:

• Identify which clients are in, or due to travel to, an affected area
• Quickly assess who needs immediate support, who may be impacted later, and where to focus your time
• Communicate rapidly and directly with clients to offer reassurance, alternatives, and next steps
• Give stakeholders clear, up-to-date information to support their own duty of care responsibilities

Instead of reacting in the dark, you can work proactively, backed by real-time data and a centralised view.

When the unexpected happens, you’re never on your own

In moments of disruption, the last thing you want is to feel isolated. At Travel Counsellors, you might be self-employed, but you're never by yourself.

You have:

• A dedicated 24/7 duty office monitoring global events and alerts
• Central support teams ready to step in when volumes spike or situations escalate
• A global community of fellow Travel Counsellors who share insight, best practice, and on-the-ground knowledge
• Robust policies and processes that help you respond consistently and confidently

This structure allows you to focus on what you do best: looking after your clients and their travellers, knowing you’re backed by a business that takes duty of care every bit as seriously as you do.

Build a business that reflects your values

If you’re passionate about doing the right thing for your travellers, building meaningful relationships, and taking genuine pride in your duty of care, our model is designed for you.

You can:

• Grow a profitable corporate travel business on your terms
• Offer your clients a duty of care proposition that genuinely stands up to scrutiny
• Feel confident that, when the unexpected happens, you have the tools and the team behind you to act decisively

Many of our Corporate Travel Counsellors tell us that joining has helped them reconnect with why they fell in love with travel in the first place: the satisfaction of knowing they have made a real difference to their clients’ safety, wellbeing, and peace of mind.

Take the next step

If you're working in corporate travel and recognise that your clients deserve more than your current setup allows, we would love to show you what’s possible.

Book onto one of our no-pressure Discovery events and see how you can build a business where duty of care is a genuine point of difference.