Travel Counsellors reports record trading results

Our financial figures for FY23 are in, and we’re delighted to report that our annual transaction value (TTV) has increased by 31% year on year to £942 million.

Both our leisure and corporate divisions have achieved record results, with corporate TTV growing to £215 million – a testament to the concierge-style, personal service that our Travel Counsellors deliver to clients. Meanwhile, 79% of our sales were for leisure bookings, with a strong focus on the premium market.

During FY23, we strengthened our community of passionate travel entrepreneurs by 300, leveraging our world-class digital platform to launch their travel businesses.

Continuing the momentum into the current financial year

Throughout the first half of FY24 – from November 2023 to 30th April 2024 – we’ve seen outstanding trading momentum and progress against our strategic goals.

We’ve already further grown our community with 148 new Travel Counsellors, representing 23% growth against the year prior and taking our global number of franchisees to 2,000.

Sales continue to soar, with experiential destinations such as Thailand, Japan and Sri Lanka among our top-selling trips - alongside long-standing favourites such as the Middle East, Indian Ocean, USA and Mediterranean, and cruises.

In January 2024, we also bolstered our proprietary tech stack through the strategic acquisition of the award-winning Planisto technology platform. The integration of the Planisto platform is accelerating Travel Counsellors’ technology development plans and focus on the premium travel market by adding proven market-leading functionality that enables Travel Counsellors to build highly complex travel itineraries and present these intuitively to consumers.

Steve Byrne, CEO of Travel Counsellors, commented:

“FY23 was another record year for Travel Counsellors as we delivered significant profitable growth and strategic progress across the business. This positive outcome is once again a firm demonstration of the strength of our differentiated strategy and was underpinned by the record number of customers who trusted Travel Counsellors with their leisure and corporate travel needs. Our strong momentum has continued into the first six months of the current financial year with strong further double digit TTV growth.

“As always, I would like to acknowledge the hard work, commitment, and care shown across the Travel Counsellors community during the year. The dedication and relentless customer focus of our community, which comprises both our own employed support team and our growing network of more than 2,000 Travel Counsellors, in combination with the strengths of our asset-light business model, has enabled the Company to further capitalise on the continued growth in the global travel market.

“I am delighted that despite our transformational growth trajectory in recent years we have maintained our five-star Trustpilot rating. This is a strong testament to our customer-first culture that runs through everything we do as well as the investments we continue to make in our outstanding technology platform that is central to the world-class service delivered by our growing network of Travel Counsellors.

“I am extremely confident that, underpinned by our continuous investment in developing our proprietary technology, we are exceptionally well placed to further build on our significant growth over the coming years. We are focused on continuing to disrupt the travel market through superb, personalised service and our scalable, relevant, and differentiated business model.”

Whether you’re a corporate travel professional, an experienced leisure seller, or are brand-new to the travel industry, there’s never been a better, more exciting time to take the leap and set up your own travel franchise backed by our award-winning, world-class platform. If you want to be a part of our growth plans, while building a business that’s yours, get in touch with our team today or book onto one of our Discovery events.