Travel Counsellors has reached number one in a survey reviewing customer experience with travel companies during the Coronavirus pandemic.
The survey initiated by MoneySavingExpert.com, the finance and consumer affairs site founded by Martin Lewis, was completed by over 27,000 people and names Travel Counsellors as the travel business that comes out on top.
Survey respondents were asked for their rating, feedback and experiences of dealing with companies like Travel Counsellors, with firms ranked by subtracting the percentage of poor experiences from those who had great experiences with the company. From 1-11 May, the survey asked travellers to rate the support travel companies are providing to customers with travel plans affected by COVID-19. Travel Counsellors CEO, Steve Byrne, said, “I’m really pleased for everyone in the Travel Counsellors community that we have been ranked the number one travel firm for looking after customers during the COVID-19 pandemic by MoneySavingExpert.com. Notwithstanding the real human consequences of the pandemic, many people have also had their hard-earned travel plans and holidays curtailed or cancelled. Therefore we’ve remained focussed on taking care of our customers, providing personalised advice, assurance and support – from helping customers to come home as borders closed across the globe, to rearranging their plans for the time when we can travel the world again.
“Given the scale of what we have been facing there may always be room for improvement, but we are committed to continuing to try to do the right thing by our customers as we navigate through the current circumstances, so we can all look back in years to come with pride on how we responded to the challenges we faced together.
“Our aim is to support our Travel Counsellor business owners to keep as close to their customers as possible, keeping them up to date with expert advice, offering reassurance and forging a personal relationship that means they anticipate their customers’ needs. The most important thing of all, is that we are focused on looking after our people and customers during what has been a very worrying time for many, keeping their safety and wellbeing at the heart of everything we do.” The survey ranking follows Travel Counsellors being named as winners of the Queen’s Award for Enterprise for the third time in the company’s history last month. With all winners personally approved by Her Majesty The Queen, the prestigious accolade recognises excellence in British business.
Read more about MoneySavingExpert’s survey results here.
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